Customer Service Agent - Full Time

U-Haul International, Inc.; Friendly (MD); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in moving and storage solutions is seeking remote Customer Service Agents to provide exceptional support to customers. You will work from home, helping to craft tailored solutions while enjoying comprehensive health benefits and career development opportunities through U-Haul University.

Benefits

Career Growth & Development

Comprehensive Health & Wellness Benefits

Wellness Reimbursement Programs

Financial Wellness & Protection Programs

Employee Stock Ownership Plan (ESOP)

Qualifications

• Must demonstrate strong communication and problem-solving skills.
• Required to maintain composure and empathy in challenging situations.
• Typing speed and accuracy in data entry is essential.

Responsibilities

• Handle inbound customer calls and provide exceptional service.
• Navigate multiple software applications efficiently.
• Participate in a dynamic two-week paid training program.

Skills

Communication

Problem-solving

Empathy

Typing

Attention to detail

Education

High School Diploma or equivalent

Job description

U-Haul is seeking passionate and motivated professionals to join the team as remote Customer Service Agents. In this role, you’ll handle inbound calls, providing exceptional service and support while crafting personalized solutions to meet each customer’s unique needs. You’ll be equipped with the tools, training, and resources necessary to ensure every customer has a seamless and positive experience with U-Haul - all from the comfort of your own home.

Compensation:

$14/hour (Note: Hourly base wage may be higher, depending on state or local minimum wage laws).

Exclusive U-Haul Benefits Designed for Your Success:

Career Growth & Development : Unlock your potential with on-the-job training and free online courses at U-Haul University – grow professionally while building a rewarding career.

Comprehensive Health & Wellness Benefits (for eligible candidates): Enjoy full medical coverage, prescription plans, 24/7 access to a physician for your children, virtual doctor visits, along with dental and vision plans to keep you and your family healthy.

Wellness Reimbursement Programs (for eligible candidates): Take care of yourself with reimbursements for gym memberships, Weight Watchers , registered dietician services, and the Mindset App.

Financial Wellness & Protection : Secure your financial future with U-Haul Federal Credit Union membership, Dave Ramsey’s SmartDollar Program, tuition reimbursement, plus MetLife auto, home, and life insurance, LifeLock identity theft protection, and business travel insurance.

Plans for Your Future : Build wealth with our Employee Stock Ownership Plan (ESOP) and take advantage of our 401 (k) savings plan for a comfortable retirement.

Job Requirements:

Must be able to commit to and work 40 hours per week between 7:00 AM – 3:30 PM, Arizona time on Monday, Tuesday, Wednesday, Friday, and Saturday .

Must be able to work an 8-hour shift on Saturday.

Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs.

Initial Education/Training:

Our paid, dynamic two-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week.

Friendly and Caring Tone

Engage with customers in a friendly, approachable manner.

Support a positive environment for customer interactions.

Knowledgeable Care for Various Customer Needs

Maintain a deep understanding of our products and services to offer tailored solutions.

Anticipate customer needs and offer proactive service.

Ability to Display Empathy in Adverse Environments

Show empathy and understanding when assisting with customer concerns.

Maintain composure in challenging situations, providing thoughtful and helpful solutions.

Efficiency in Navigation

Navigate multiple software applications and systems with speed and accuracy.

Employ quick problem-solving skills to provide efficient solutions.

Typing and Language Skills

Possess a normal typing speed, ensuring accurate data entry.

Strong spelling and grammar skills for professional written communication.

Completion of a job-related assessment is required for consideration.

Work From Home Requirements:

All work duties, including initial education, must be performed at your home address in a private, quiet workspace.

Dependent and/or child-care arrangements must be made as if you are working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours.

A personal home computer which meets the technical requirements (below) to be used during the application process and to perform your job duties.

Technical Requirements:

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty /interruption. Additional requirements may apply.

Computer Specifications

Operating System : Windows 11

RAM : 16GB minimum (32GB recommended)

Processor : CPU benchmark score of 6,000 minimum (10,000 recommended)

Storage : SSD with at least 5GB free space

Webcam (external or built-in)

Internet Speeds

Download : 50MB minimum (100MB recommended)

Upload : 5MB minimum (10MB recommended)

Physical Demands:

The work involves light physical exertion, including sitting for long periods , focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, NV, NJ, NM, NY, OR, RI, VT, WA, or the District of Columbia.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.