Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines; Panama City (FL); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Résumé du poste

Piedmont Airlines is seeking a motivated Customer Service Agent for our Ground Handling Department in Florida. The role involves assisting passengers, operating the Jetway, and guiding aircraft on the ramp. Must be able to lift 70 pounds and work outdoors in all weather conditions.

Successful candidates will complete the required training and will report to the General Manager. Benefits include paid training, holidays, 401(k), vacation, family travel on the American Airlines network, and

Qualifications

• Must complete training course.
• Ability to lift up to 70 pounds regularly.
• Work outdoors in all weather conditions.
• Proof of high school or GED completion is required.

Responsabilités

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding processes.
• Assist customers with wheelchairs and unaccompanied minors.
• Change flight itineraries and seat assignments as needed.
• Operate the Jetway and ground equipment.
• Load and unload baggage and cargo.
• Guide and park aircraft; perform cabin maintenance tasks.
• Provide excellent customer service and support corporate objectives.

Connaissances

Communication skills

Multi-tasking

Training completion

Basic computer knowledge

Description du poste

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

Essential Duties

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraftPerform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications And Competencies

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Preferred Qualifications

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment

• Use of computers, telephones, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefits

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

• paid training
• holiday pay
• 401(k)
• vacation
• family travel on the American Airlines network
• Medical and dental available

Starting Rate

$17.65/Hourly

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline

October 29, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.