Customer Service Agent, 2nd shift

DSV Road GmbH; Aurora (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

DSV is seeking a Forklift Operator to support warehouse operations in Aurora, IL. You will move, store, count, and stage merchandise using power industrial trucks, while ensuring accuracy and safety in all tasks.

Typical duties include receiving, put-away, order picking, and verifying shipments. A valid forklift certification and 6 months in logistics are required; ability to work in varied temperatures is expected.

Qualifications

• Must have a high school diploma or GED.
• 6 months experience working in a logistics/distribution environment.
• Able to operate MHE (forklift or other handling equipment).
• Must have forklift training/certification.

Responsibilities

• Unload inbound shipments and move products to storage using a forklift.
• Pick and prepare products for shipment according to orders.
• Ensure accuracy and damage-free inbound/outbound shipments.
• Document activities and maintain proper records for inventory control.
• Maintain a clean, safe, and organized work area and comply with SOPs.

Skills

MHE operation

RF Scanners

WMS functions

Basic computer skills

Education

High school diploma or GED

Tools

Forklift

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Division: Contract
Job Posting Title: Customer Service Agent
Time Type: Full Time

Shift 4pm-12:30am

POSITION SUMMARY

The Forklift Operator is responsible for operating power industrial trucks for the purpose of moving, locating, relocating, stacking, and counting merchandise. The operator is accountable for the safe and efficient operation of the vehicle and may also be required to perform Order Filler and Checker duties in addition to his or her own. They are responsible for the accurate storing, shipping and receiving of product to meet company standards of safety, security, and productivity.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies and may be required to perform any combination of the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receiving-/Put-Away:

• Unload inbound shipments safely and move product to storage locations. Input data accurately into WMS.
• Efficiently stack and store product in appropriate area.
• Maintain an organized work area.

Order Picking:

• Pull and prepare for shipment, ensuring that the exact number and type of product is loaded and shipped.
• Perform picking duties in an efficient manner that meets customer service standards.
• Prepare freight for operations accurately and in a timely manner as required.

Quality:

• Ensure inbound and outbound shipments are accurate and free of damage.
• Report quality variances

Delivery:

• Efficiently moves product form staging and/or storage to production lines and/or staging docks.
• Proper documentation must accompany freight.
• Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.

Safety, Housekeeping, and Compliance:

• Maintain a clean, neat, orderly work area, and assist in security of the warehouse

Will comply with all Standard Operating Procedures, corporate and site-specific policies

• Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, drum attachment, or other power equipment.
• Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion.
• On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.
• Operate all equipment in a safe and efficient manner following prescribed work methods.
• Associates must maintain an active forklift certification.

Maintenance:

• Perform or assist in building, grounds, and equipment maintenance as assigned.

OTHER DUTIES (Site Specific)

• Change fuel tanks on forklifts as needed: participate in physical inventories; perform labeling, sorting, wrapping, packing, and repacking as needed
• Repair pallets when necessary, trailers, and truck bays as requested.
• Help maintain the facility to provide a clean, safe work environment.
• Performs other duties as required
• Work overtime as dictated by business whether mandatory or voluntary

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).
• 6 months experience working in a logistics/distribution/relevant environment.
• Able to operate MHE
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Certificates, Licenses, Registrations or Professional Designations

• Satisfactory completion of a forklift training program

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Basic computer skills
• RF Scanners
• WMS functions

Language Skills

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

PREFERRED QUALIFICATIONS

• 1-2 years’ experience working in a warehouse/logistics/distribution environment
• 1-2 years forklift experience.
• Current or prior MHE certification

PHYSICAL DEMANDS

Occasionally

Frequently

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate

For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.