Customer Service Agent- 2nd Shift- Bilingual (English/Spanish)

DSV

Carteret (NJ)

On-site

USD 24,000 - 34,000

Full time

3 days ago

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Job summary

DSV is seeking a Customer Service Agent for 2nd shift in Carteret, NJ. You will build rapport with clients, process orders, and manage data entry for shipments and receipts, ensuring accuracy and timely service.

The role emphasizes bilingual communication and cross-functional support within a fast-paced logistics environment. You will collaborate with teammates to meet service standards, handle inquiries, and assist with invoicing and credits as needed.

Qualifications

High school diploma or GED required.
1 year of customer service experience required.
Must be able to work in unregulated warehouse temperatures.

Responsibilities

Process and input all customer orders.
Run shipments from WMS and generate related paperwork.
Enter and verify order data, shipments, receipts, and inventory.

Skills

MS Office

WMS

Customer service

Attention to detail

Multi-tasking

Education

High school diploma or GED

Tools

MS Office Suite

WMS software

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Location: USA - Carteret, Salt Meadow Rd

Division:Solutions
Job Posting Title: Customer Service Agent- 2nd Shift- Bilingual (English/Spanish)
Time Type: Full Time

POSITION SUMMARY

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation

Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.

Data Entry

Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.

Communication

Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquires.
Assist drivers at check in window various times though out the day.

OTHER DUTIES (Site Specific)

CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Certificates, Licenses, Registrations or Professional Designations

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

Proficient with MS Office Applications
WMS functions

Language Skills

Business writing proficiency

Mathematical Skills

Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other

Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi-task
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

PREFERRED QUALIFICATIONS

1-3 years warehouse/logistics support experience
2-3 years’ experience in Customer Service-related capacity

PHYSICAL DEMANDS

Occasionally

Frequently

Constantly

Walking and Standing

Ability to Lift/Carry and Push/Pull

Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay $21.00/ hourly plus $1.50 per hour shift differential. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.