Customer Service Agent

Poolcorp; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Flexible Spending Accounts

Wellness Programs

401(k) with match

13 days PTO

8 paid holidays

Life Insurance

Long-Term Disability Insurance

Parental Leave

Tuition Education Programs

Bonus Programs

Employee Stock Purchase Plan

Employee Discounts

Job summary

POOLCORP, the world’s leading distributor of swimming pool supplies, seeks a Customer Service Agent with inside sales experience to respond to customer needs, grow existing sales, and identify new opportunities. You will handle orders, advise on products, and help meet sales quotas while maintaining high customer satisfaction.

Experience in pool/spa products, strong communication, and the ability to build relationships are essential. Competitive pay, benefits, and career growth await at POOLCORP.

Qualifications

• Minimum 2 years of inside sales associate experience.
• Strong product knowledge in the pool and spa industry.
• Excellent written and verbal communication skills.
• Ability to handle difficult customers and meet sales goals.

Responsibilities

• Answer calls from existing and potential customers to solicit business and follow up on needs.
• Build relationships to understand buying habits and propose products and solutions.
• Process orders quickly and accurately.
• Increase sales by cross-selling and upselling, and communicate pricing and terms.
• Update the sales team on new customers and changes.
• Resolve complaints promptly and follow up with managers as needed.
• Stay informed on product knowledge and market trends.

Skills

Inside sales

Customer service

Communication

Relationship building

Education

High School Diploma or GED

Job description

Location: SPP San Antonio, TX - 405A; 610 Sandau Road San Antonio, Texas - 78216

Pay: Competitive pay and up to $2,500 through our performance bonuses

Work Hours: Monday - Friday 7:00 a.m. to 4:00 p.m.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401(k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

What to Expect

The Customer Service Agent provides excellent customer service over the phone by responding to customers’ needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.

• Places and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs.
• Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.
• Processes customer orders quickly and efficiently.
• Increases sales by cross-selling, up-selling and offering promotional sale items.
• Communicates pricing, product updates, deliveries and terms.
• Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc.
• Updates sales team of customer additions and/or changes.
• Promptly responds to complaints and resolves issues in a timely manner.
• Follows up with sales center managers on resolution.
• Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals.
• Researches and studies the market to stay aware of competitive situations.
• Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.
• Reviews open sales orders, open purchase orders, and open transfers weekly.
• Works with accounts receivable department when necessary to assist in collecting on past due accounts.
• Other job duties may be assigned.

What You Will Need

• High School Diploma or GED.
• Strong product knowledge in the swimming pool and spa industry.
• A minimum of 2 years of inside sales associate experience.
• Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.
• Demonstrated ability to handle difficult customers and situations.
• Strong communication skills, both written and verbal.
• To be 18 years of age or older to apply.

Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds! So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life! Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. POOLCORP is the world’s leading independent distributor of swimming pool supplies, with an additional focus on irrigation, equipment, outdoor living and landscape products. At the core of our business, you will find Safety, Growth, Profitability and Employer of Choice. Our commitment focuses on providing exceptional value and promoting growth for our customer’s businesses, expanding opportunities for our employees, and increasing returns for our shareholders. At the heart of our success is our associates. We need talented employees at every level and anticipate even greater needs in the future! At POOLCORP, the pace is fast, the atmosphere is fun and the people are friendly. Every team member is encouraged to innovate, contribute ideas, and discover solutions as an important part of a world-class team. You’ll have the opportunity for your talent to be recognized and to grow. Join our team of dedicated, talented associates and build an exciting career with POOLCORP, the industry leader. POOLCORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

Career Paths Compensation and Benefits POOLCORP Culture POOLCORP is committed to creating an accessible and inclusive application process. Should you need any accommodations or assistance, please contact our Talent Acquisition team. Email: [e-mail] Phone: [phone]