Customer Service Agent

goodr; Los Angeles (CA); Remote; Part time

Job summary

A leading company specializing in active eyewear is seeking a seasonal Customer Service Agent. The role involves managing customer inquiries and ensuring top-notch service. Ideal candidates are proactive, have strong communication skills, and enjoy problem-solving. This part-time position allows for remote work after initial training in Inglewood, CA.

Benefits

Flexible Work Hours

Remote Work Option

Personal Growth Opportunities

Qualifications

• 2+ years of email customer service experience.
• Must reside in Los Angeles, California.
• Ability to work weekends and evenings is required.

Responsibilities

• Manage customer service emails and warranty requests.
• Resolve customer support tickets in Zendesk.
• Deliver consistent, on-brand customer experience.

Skills

Problem Solving

Customer Service

Communication

Organizational Skills

Proactivity

Education

Basset Hound Science

Dinosaur Law

Tools

Zendesk

NetSuite

Shopify

Job description

We create and sell active eyewear for anyone. No Slip. No Bounce. All Polarized. All Fun. Interested in joining our team? Keep reading.

OUR VALUES: We have two core values: Fun & Authenticity.

• FUN = Being sh*tty isn’t fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that’s fun!

Fun Fact: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.

AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.

• REMOTE WORKING: After your in-person training at our office in Inglewood, you’ll be able to work from your own crib.

ABOUT THE ROLE

Do you love spreading children's joy to people all over the world in the form of sunglasses?! Do you like connecting with humans? Do you love nothing more than to put a smile on a previously sourpuss face? Do you spend your sleepless nights thinking of all the different ways you can make people happy? Do you love finding ways to kill people with kindness? Does the phrase "problem solving" spark a borderline insane passion in your soul? If any of this resonates, then this is the job for you! At goodr we specialize in having fun and slinging sunnies. Maintaining the highest level of customer service for our customers is our top priority, so we’re looking for people interested in our seasonal Customer Service Agent position.

NOTE: This is a part-time, seasonal remote position. You will work approximately 20 hours every week spread out among evenings and weekends according to business needs. Your onboarding will take place in-person at our office in Inglewood.

RESPONSIBILITIES

• Manage customer service emails for our consumers, processing warranty requests, and reshipping orders lost in the postal service abyss
  
• Resolve customer support tickets efficiently and accurately in Zendesk
  
• Deliver a consistent, on-brand customer experience across every interaction
  
• Autonomously complete routine inquiries and customer focused communications
  
• Jump in during peak season, team absences, or high-volume days to maintain customer support coverage
  
• Help prevent backlog by staying proactive and responsive to incoming inquiries
  
• Actively read Slack and gather information independently
  
• This role is in the Customer Service team and will report directly to the Director of Customer Service
  
• Perform other related duties as assigned
  
  

ABOUT THE IDEAL CANDIDATE

• May or may not have a degree...we don’t care (bonus points for Basset Hound Science or Dinosaur Law)
  
• Asks a lot of questions
  
• 2+ years of email customer service experience
  
• Ability to work weekends and evenings is required
• Must reside in Los Angeles, California
• Proficiency on a Mac
  
• Solid organizational skills including attention to detail and multitasking skills
  
• Mad bonus if you’ve got previous experience with Zendesk, NetSuite, and/or Shopify
  
• Ability to be resourceful and proactive when issues arise
  
• Creative, iterative, and constantly test your ability to provide the best customer service possible
  
• Loves getting and giving feedback
  
• Must have a good attitude and not afraid to ask questions
  
• Is into personal growth
  
• Thinks Fun is being great (not partying)
  

WHAT YOU GET

• This is a seasonal, part-time position
• End date: September 2025
• Paycheck....obviously. Hourly range: $20/hr
• The ability to learn and grow as a person

NEXT STEPS

Here's what we expect the hiring process for this role to be, should all go well with your candidacy. We aim for this entire process to take no more than four weeks to complete and you'd be expected to start on a specific date.

• Application
  
  
• Fill out a form with basic questions
  
  
• 30 minute introductory meeting with hiring manager
  
  
• 30 minute interview with manager
  
  
• Offer!
  

TO GET THE PROCESS STARTED, REVIEW & SUBMIT THE FOLLOWING:

• Cover letter showing your personality. Seriously. No boring corporate speak allowed.
• Links to projects or groups you’re involved with (if you have them)
• A drawing of an octopus fighting a pirate (not joking)*

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