Customer Service Agent

DSV Air & Sea Inc.; Houston (TX); On-site; USD 24,796 - 31,684; Full time

Job summary

DSV Air & Sea Inc. in Houston, TX is seeking a Customer Service Agent to build rapport with clients and process orders accurately.

You will handle data entry for shipping and receiving, and ensure timely order processing to support site operations. Key tasks include inputting orders, printing shipments from WMS, generating paperwork, tracking orders, and coordinating with other departments to uphold service standards.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Ability to work in unregulated warehouse temperatures during warmer and colder months.

Responsibilities

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check product availability.
• Generate all related paperwork and necessary information for customer work orders.
• Check orders for special requests and expedite as needed.
• Follow up with other departments to ensure service standards are met.

Skills

Customer service

Data entry

MS Office

WMS

Communication

Attention to detail

Education

GED or high school diploma

Tools

WMS software

Office equipment

Job description

Fraud Alert

Fraud Alert: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's third‑largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. www.dsv.com

Location: USA - Houston, 10650 Okanella Street

Customer Service Agent

Time Type: Full Time

POSITION SUMMARY

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Check all orders for special requests.
• Expedite any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise efficiently and assure proper credit is given to the customer.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

Communication

• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to appropriate department.
• Assist drivers at check‑in window at various times throughout the day.

OTHER DUTIES (Site Specific)

• CSR's may be expected to cross‑train in other administrative staff functions to support the site and contribute to associated development.
• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).
• 1 year experience in Customer Service‑related capacity.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months that can range from mild to moderate.

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Intermediate computer skills.
• Proficient with MS Office Applications.
• WMS functions.

Language Skills

• English (reading, writing, verbal)
• Business writing proficiency.

Mathematical Skills

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi‑task.
• Effective communication skills.
• Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.

PREFERRED QUALIFICATIONS

• 1‑3 years warehouse/logistics support experience.
• 2‑3 years experience in Customer Service‑related capacity.

PHYSICAL DEMANDS

• Occasionally: Handling/Fingering, Sitting.
• Frequently: Bending.
• Constantly: Walking and Standing.
• Ability to lift/carry and push/pull 21‑50 pounds.
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $18.48 - $23.10. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.