Customer Service Agent

Remote Jobs; Chico (CA); Remote; USD 10,000 - 60,000; Part time

Job summary

A prominent e-commerce company is looking for customer service representatives to assist customers via phone, chat, and email. This fully remote position offers salary up to $16.25 per hour, flexible scheduling, and opportunities for career advancement. Candidates should have a high school diploma and 1-2 years of customer service experience. Exceptional communication skills are essential.

Qualifications

• One to two years of customer service experience required.
• Proficient use of computer and software applications essential.
• Exceptional grammar and punctuation are necessary.

Responsibilities

• Answer customer questions via phone, chat, and email.
• Resolve customer issues in a timely and friendly manner.
• Maintain knowledge of the company's products.

Skills

Strong interpersonal skills

Professional phone etiquette

Creative problem-solving skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Docs

Email

Job description

Employer Industry: E-commerce Customer Service

Why consider this job opportunity:

• Salary up to $16.25 per hour
• Fully remote work opportunity available in multiple states
• Supportive team environment with a focus on customer satisfaction
• Opportunity for career advancement within the organization
• Flexible scheduling options with potential for earlier starts or occasional weekend shifts
• Chance to build relationships with customers and enhance their experience

What to Expect (Job Responsibilities):

• Answer customer questions and assist with order placement and site navigation via phone, chat, and email
• Resolve customer issues in a timely, upbeat, and friendly manner
• Manually place new orders and field customer questions, concerns, and problems
• Maintain a thorough knowledge of the company's products to effectively assist customers
• Develop rapport with customers to enhance service quality and customer retention

What is Required (Qualifications):

• High School Diploma or equivalent
• One to two years of customer service experience
• Strong interpersonal skills and professional phone etiquette
• Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
• Exceptional grammar and punctuation with creative problem-solving skills

How to Stand Out (Preferred Qualifications):

• Experience working in a remote customer service role
• Familiarity with customer service principles and best practices
• Ability to multitask and work both independently and in a team environment

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