Customer Service Agent

Poolcorp; California; Remote; USD 10,000 - 60,000; Full time

Job summary

Join Poolcorp as a Customer Service Agent and engage with our customers to provide excellent service. This remote position involves responding to inquiries, processing orders, and collaborating with sales teams. Enjoy a competitive salary, performance bonuses, and a generous benefits package, including medical coverage, paid time off, and tuition assistance. We value integrity, diversity, and professional growth, making this a great place to build your career in the outdoor living industry.

Benefits

Medical, Dental, and Vision coverage

401(k) with company match

Paid time off and holidays

Employer-paid life and disability insurance

Tuition assistance for education

Performance bonuses and recognition programs

Employee discounts on products

Qualifications

• 2 years of inside sales experience required.
• Strong understanding of swimming pool product knowledge.
• Ability to handle difficult customer situations.

Responsibilities

• Responding to customer inquiries and processing orders promptly.
• Establishing relationships with customers to understand their needs.
• Cross-selling and up-selling products to increase sales.

Skills

Strong communication skills

Customer service proficiency

Sales techniques

Education

High School Diploma or GED

Job description

Location: Remote

Pay: $19.00 - $26.00/ hour and up to $2,500 through our performance bonuses

You want Benefits? You’ve got it! Our generous benefits package includes:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

• 401 (k) with generous company match

• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)

• 100% employer paid Life Insurance and Long-Term Disability Insurance

• Paid Parental Leave

• Fully Funded Tuition Education Programs

• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance

• Employee Stock Purchase Plan

• Employee Discounts and much more!

What to Expect?

The Customer Service Agent provides excellent customer service over the phone by responding to customers’ needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.

On a daily basis our Customer Service Agent:

• Places and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs.

• Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.

• Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items.

• Communicates pricing, product updates, deliveries and terms.

• Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc.

• Updates sales team of customer additions and/or changes.

• Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution.

• Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals.

• Researches and studies the market to stay aware of competitive situations.

• Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.

• Reviews open sales orders, open purchase orders, and open transfers weekly.

• Works with accounts receivable department when necessary to assist in collecting on past due accounts.

• Other job duties may be assigned.

What You Will Need:

• High School Diploma or GED.

• Strong product knowledge in the swimming pool and spa industry.

• A minimum of 2 years of inside sales associate experience.

• Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.

• Demonstrated ability to handle difficult customers and situations.

• Strong communication skills, both written and verbal.

• To be 18 years of age or older to apply.

Looking to work for the best in the industry?
Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?
We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

At POOLCORP, we are committed to our employees’ success. Our comprehensive benefits program offers the flexibility of benefits that meet the needs of our employees and their families. Some of these benefits include medical, dental and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. These benefits can help build a foundation for the future while helping employees live a healthy lifestyle.

The compensation range for this position in California is between $19.00 and $26.00 based on a full-time schedule. The actual pay may vary depending on your skills, qualifications and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments.

Your total compensation (pay, benefits, and bonuses) will be adjusted based upon your job classification, hours worked, and length of employment. Please note that benefits are subject to change. For more information about compensation and benefits, visithttps://www.poolcorp.com/careers/compensation-benefits/

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.