Customer Service Agent

Wearegat; Alabama; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a customer service agent where you will be the first point of contact for passengers at the airport. This role is vital in ensuring a smooth and pleasant experience for travelers, from checking in and ticketing to assisting with baggage and providing flight information. You will thrive in a fast-paced environment, showcasing your excellent communication skills and friendly demeanor. If you enjoy working independently and have a passion for customer service, this opportunity at a leading airport service provider is perfect for you. Embrace the challenge and make a difference in the travel experience!

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Greet and assist customers promptly and courteously.
• Handle transactions accurately and process checked baggage.

Skills

Customer Service

Communication Skills

Computer Proficiency

Attention to Detail

Education

High School Diploma or GED

Tools

Airline Computer Systems

Job description

ALMOB - UA, 8400 Airport Blvd, Mobile, Alabama, United States of America Req #1750

Job Summary

As a customer service agent, you are the first impression of a passenger's airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed, as well as EXCELLENT customer assistance to passengers. This position requires working in a fast-paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

1. Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
2. Must be able to announce both incoming and outbound flights.
3. Handle credit card and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close-out procedures.
4. Accept and process checked baggage weighing up to 100 lbs. and place it on conveyor belts.
5. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
6. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
7. Able to stand and work in one location for up to four hours at a time.
8. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
9. Work independently without direct supervision.

Requirements:

1. Must be at least 18 years of age.
2. Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
3. Ability to read, speak, and understand the English language.
4. Ability to stand for long periods of time.
5. Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
6. Occasionally lift bags or items weighing between 50 and 70 pounds.
7. Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
8. Must be able to work nights, weekends, and holidays.