Customer Service Advocate, Remote

Disabled Veteran Solutions; Pennsylvania; Remote; USD 10,000 - 60,000; Full time

Job summary

A veteran-owned healthcare provider is seeking a Customer Advocate in Pennsylvania. In this full-time role, you'll support 50-70 clients daily, assisting with their healthcare needs while enjoying competitive pay and benefits. Ideal candidates will have at least one year of experience in insurance operations, be detail-oriented, and possess excellent customer service skills. Join a diverse team dedicated to making a real difference in people's lives.

Benefits

Competitive pay

Amazing benefits

Professional development opportunities

Qualifications

• 1+ year experience in insurance operations required.
• Tech-savvy and detail-oriented.
• Background in healthcare/insurance preferred.

Responsibilities

• Assist 50 to 70 clients daily with various needs.
• Navigate primary care, medications, and appointments.
• Provide solutions and enhance client satisfaction.

Skills

Excellent listening

Multi-tasking

Customer service

Problem-solving

Education

High school diploma

Degree

Tools

Web-based systems navigation

Job description

17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar!

Hourly

Full Time

Hello, superstar! Disabled Veteran Solutions (DVS) is looking for a stellar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine ️ - you're a vital part of a diverse and inclusive team dedicated to making a difference .

The Mission

As a Customer Advocate, you'll be a healthcare hero for 50 to 70 people every day. You'll navigate the world of primary care doctors, medications, appointments, and benefits like a pro, armed with your knowledge and amazing social skills. You'll make a real impact on people's lives.

The Details

? - Full-time position, Monday through Friday (because we all need a little weekend!)

? - 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST

? - 5-week intensive orientation (don't worry, we've got your back every step of the way!)

• A great ear for listening and a knack for finding solutions
• ️ Ability to juggle multiple tasks like a pro
• Passion for helping others and brightening their day

• High school diploma (bonus points if you've got a degree!)
• At least 1 year of experience in insurance operations
• Tech-savvy and confident navigating our web-based systems
• Detail-oriented with strong follow-through

The Cherry on Top

• Experience in healthcare/insurance
• Background in social work, behavioral health, or similar fields
• A customer service ninja with amazing problem-solving skills

• Competitive pay and amazing benefits
• Veteran-owned, nationally recognized company
• Real opportunities for growth and professional development

What are you waiting for?

If you're ready for a mission that matters...
Let's do this!

Start: TWO groups starting October 20th and November 3rd , 2025
Training: 8:00 a.m. - 4:30 p.m. (8 weeks)
Regular Schedule: 8:30 a.m. - 5:00 p.m., Monday, Tuesday, Thursday, & Friday; 11:30 a.m. - 8:00 p.m. on Wednesday
All times are Eastern Standard

A pre-employment drug screening and criminal background check are required prior to employment.

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