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Customer Service Advocate, Remote

Disabled Veteran Solutions

Ohio

Remote

USD 10,000 - 60,000

Full time

Yesterday
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Job summary

Join Disabled Veteran Solutions as a Customer Advocate and make a difference! This full-time position requires a passion for helping others, experience in insurance operations, and excellent customer service skills. Enjoy competitive salaries and benefits in a supportive, veteran-owned work environment.

Benefits

Competitive Salaries
Awesome Benefits
Growth and Development Opportunities

Qualifications

  • Experience in insurance operations (1+ year is key).
  • Healthcare/insurance experience is a plus.
  • Tech-savvy with ability to navigate databases.

Responsibilities

  • Assist 50-70 individuals daily with healthcare navigation.
  • Handle multiple tasks effectively while providing support.
  • Participate in intensive 5-week orientation and training.

Skills

Listening
Problem Solving
Multi-tasking
Customer Service

Education

High School Diploma
Bachelor's Degree

Tools

Web-based Systems

Job description

  • 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar!
  • Hourly
  • Full Time

Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

  • This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
  • You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
  • Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).
  • A keen ear for listening and a knack for finding solutions
  • The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
  • A passion for helping others and making their day better
  • High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
  • At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
  • You're a tech whiz and can handle our MANY web-based systems like a boss
  • You're all about the details and can keep track of everything

The Cherry on Top

  • Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
  • A background in social work, behavioral health, or anything else that shows you're all about helping others
  • You're a customer service ninja with mad problem-solving skills

Why DVS?

  • We're all about rewarding our team members with the good stuff (competitive salaries, awesome benefits)
  • We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
  • You'll have the chance to grow and develop in a role that will challenge you in the best way possible

So what are you waiting for? If you're ready for a mission that matters, let's do this!

A pre-employment drug screening and criminal background check are required prior to employment.

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