Customer Service Advocate, Remote

Disabled Veteran Solutions; Mississippi; Remote; USD 10,000 - 60,000; Full time

Job summary

A veteran-owned healthcare provider in Mississippi is seeking a Customer Advocate to assist patients with healthcare navigation and support. This full-time position offers a competitive hourly wage of $17.00 and performance incentives. Ideal candidates have excellent listening and problem-solving skills, along with at least 1 year of experience in insurance operations. Join a diverse team dedicated to making a difference in patients' lives and enjoy great benefits and opportunities for growth.

Benefits

Competitive pay

Amazing benefits

Opportunities for growth

Performance incentives

Qualifications

• At least 1 year of experience in insurance operations.
• Experience in healthcare/insurance preferred.
• Background in social work or behavioral health is a bonus.

Responsibilities

• Support 50 to 70 patients daily with healthcare navigation.
• Manage appointments, medications, and benefits inquiries.
• Provide engaging customer service to brighten patients' days.

Skills

Listening skills

Multitasking

Problem-solving

Tech-savvy

Detail-oriented

Education

High school diploma

Degree in relevant field

Job description

17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar!

Hourly

Full Time

Hello, superstar! Disabled Veteran Solutions (DVS) is looking for a stellar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine ️ - you're a vital part of a diverse and inclusive team dedicated to making a difference .

The Mission

As a Customer Advocate, you'll be a healthcare hero for 50 to 70 people every day. You'll navigate the world of primary care doctors, medications, appointments, and benefits like a pro, armed with your knowledge and amazing social skills. You'll make a real impact on people's lives.

The Details

? - Full-time position, Monday through Friday (because we all need a little weekend!)

? - 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST

? - 5-week intensive orientation (don't worry, we've got your back every step of the way!)

• A great ear for listening and a knack for finding solutions
• ️ Ability to juggle multiple tasks like a pro
• Passion for helping others and brightening their day

• High school diploma (bonus points if you've got a degree!)
• At least 1 year of experience in insurance operations
• Tech-savvy and confident navigating our web-based systems
• Detail-oriented with strong follow-through

The Cherry on Top

• Experience in healthcare/insurance
• Background in social work, behavioral health, or similar fields
• A customer service ninja with amazing problem-solving skills

• Competitive pay and amazing benefits
• Veteran-owned, nationally recognized company
• Real opportunities for growth and professional development

What are you waiting for?

If you're ready for a mission that matters...
Let's do this!

Start: TWO groups starting October 20th and November 3rd , 2025
Training: 8:00 a.m. - 4:30 p.m. (8 weeks)
Regular Schedule: 8:30 a.m. - 5:00 p.m., Monday, Tuesday, Thursday, & Friday; 11:30 a.m. - 8:00 p.m. on Wednesday
All times are Eastern Standard

A pre-employment drug screening and criminal background check are required prior to employment.

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