Customer Service Advocate, Remote

Disabled Veteran Solutions; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading veteran-owned company in Kentucky seeks a Customer Advocate to assist individuals in navigating healthcare services. As a vital part of the team, you'll support 50 to 70 clients every day, ensuring they receive the best care possible. This full-time position comes with competitive pay and offers real opportunities for growth and professional development. Join us on this impactful mission!

Benefits

Competitive pay

Amazing benefits

Opportunities for growth

Qualifications

• 1 year of experience in insurance operations required.
• Tech-savvy and confident navigating web-based systems.
• Detail-oriented with strong follow-through.

Responsibilities

• Serve as a customer advocate for 50 to 70 people daily.
• Navigate primary care, medications, and benefits efficiently.
• Actively listen and find solutions for customer needs.

Skills

Listening skills

Multi-tasking

Problem-solving

Education

High school diploma

Tools

Web-based systems

Job description

Overview

Ready for a Mission That Matters? Hello, superstar! Disabled Veteran Solutions (DVS) is looking for a stellar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse and inclusive team dedicated to making a difference.

The Mission

As a Customer Advocate, you'll be a healthcare hero for 50 to 70 people every day. You'll navigate the world of primary care doctors, medications, appointments, and benefits like a pro, armed with your knowledge and amazing social skills.
And the best part? You'll make a real impact on people\'s lives.

The Details

• Full-time position, Monday through Friday
• 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST
• 5-week intensive orientation

Your Secret Weapons

• A great ear for listening and a knack for finding solutions
• Ability to juggle multiple tasks like a pro
• Passion for helping others and brightening their day

Your Arsenal

• High school diploma
• At least 1 year of experience in insurance operations
• Tech-savvy and confident navigating our web-based systems
• Detail-oriented with strong follow-through

The Cherry on Top

• Experience in healthcare/insurance
• Background in social work, behavioral health, or similar fields
• A customer service ninja with amazing problem-solving skills

Why DVS?

• Competitive pay and amazing benefits
• Veteran-owned, nationally recognized company
• Real opportunities for growth and professional development

What are you waiting for?

If you\'re ready for a mission that matters... Let\'s do this!

Start: TWO groups starting October 20th and November 3rd, 2025

Training: 8:00 a.m. - 4:30 p.m. (8 weeks)

Regular Schedule: 8:30 a.m. - 5:00 p.m., Monday, Tuesday, Thursday, & Friday; 11:30 a.m. - 8:00 p.m. on Wednesday

All times are Eastern Standard

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $17.00 per hour