Customer Service Advocate | Flexible Schedule & Career Growth

AlphaGraphics - US641; Wilmington (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career path development

Job summary

A franchisee of a printing company in Wilmington, NC is looking for a Customer Service Representative (CSR) to establish and maintain positive customer relationships. The ideal candidate will have strong communication skills and a desire to help customers meet their needs. This full-time role involves answering inquiries, processing orders, and gathering customer feedback while collaborating with a passionate team. Competitive compensation and flexible scheduling are offered.

Qualifications

• Experience in conducting customer needs assessments and evaluating satisfaction.
• Strong ability to build relationships with customers and teammates.
• Exceptional written and verbal communication skills.

Responsibilities

• Serve as the primary representative of the organization.
• Communicate customer requirements to the support team.
• Confer with customers to provide product information and handle orders.

Skills

Customer needs assessment

Relationship building

Written and verbal communication

Critical thinking

Job description

A franchisee of a printing company in Wilmington, NC is looking for a Customer Service Representative (CSR) to establish and maintain positive customer relationships. The ideal candidate will have strong communication skills and a desire to help customers meet their needs. This full-time role involves answering inquiries, processing orders, and gathering customer feedback while collaborating with a passionate team. Competitive compensation and flexible scheduling are offered.