Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Papé Machinery, Inc.; Mount Vernon (IL); In loco; USD 50.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Paid Holidays

Vacation & Sick Leave

Descrizione del lavoro

Pape’ Machinery, Inc. - Construction & Forestry Division in Mt. Vernon, WA, is seeking a Customer Service Advisor for heavy equipment parts and service sales.

You will act as the liaison between our Parts and Service Departments and customers, focusing on relationship-based selling and ensuring equipment runs at peak performance. The role emphasizes self-motivation, communication skills, and knowledge of heavy equipment parts and service, with compensation comprising salary plus commission.

Competenze

• Self-motivation and the desire to win.
• Excellent communication skills and the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Mansioni

• Sell heavy equipment parts and services to customers.
• Liaise between Parts & Service Departments and customers to ensure service quality.
• Identify customer needs, recommend solutions, and present accordingly.
• Provide ongoing follow-up to keep equipment running in peak condition.

Conoscenze

Self-motivation

Communication skills

Sales planning

Heavy equipment knowledge

Driver's license

Descrizione del lavoro

PAPE’ MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION - MT. VERNON, WA

CUSTOMER SERVICE ADVISOR (HEAVY EQUIPMENT PARTS & SERVICE SALES):

Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Mt. Vernon, WA.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Customer Service Advisor, you will be in a lucrative sales career where your earning potential and success are unlimited! Your primary focus will be selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them! Every day you will be responsible for relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them.

WHAT YOU NEED:

• Self-motivation and the desire to win.
• Excellent communication skills, and the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Compensation: Salary + Commission

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hikes based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority and as your seniority grows period off as well.
• Advancement- Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation- Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment- Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact- Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training- You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

For further information, please review the Know Your Rights notice from the Department of Labor.