Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Papé Group; Arlington (WA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) & Roth 401(k)

Medical, Dental, Vision Insurance

Paid Holidays

Tuition Reimbursement

Job summary

Pape’ Machinery, INC. in Mt. Vernon, WA is hiring a Customer Service Advisor to grow the parts and service sales business.

You will act as the liaison between the Parts and Service departments and our customers, building lasting relationships while ensuring equipment stays in peak condition. This role rewards a competitive salary with commission, offers robust benefits, and a culture that values training, advancement, and work-life balance as part of a family-owned, multi-location equipment

Qualifications

• Experience selling heavy equipment parts and service.
• Ability to build relationships with customers.
• Valid driver's license with a clean driving record.

Responsibilities

• Sell heavy equipment parts and service to customers to ensure equipment runs in peak condition.
• Act as liaison between Parts and Service departments and customers to determine needs and propose solutions.
• Provide ongoing customer relationship management and after-sale support.

Skills

Self-motivation

Communication

Sales planning

Heavy equipment parts & service

Driver's license

Job description

PAPE’ MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION –

MT. VERNON, WA

Customer Service Advisor (heavy Equipment Parts & Service Sales)

Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Mt. Vernon, WA.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

What You’ll Do

As our Customer Service Advisor, you will be in a lucrative sales career where your earning potential and success are unlimited! Your primary focus will be selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them! Every day you will be responsible for relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them.

What You Need

• Self-motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Compensation: Salary + Commission

Why Work For Pape’

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Licenses & CertificationsRequired

• Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.