Customer Service Advisor - Gates

Valvoline Instant Oil Change; Town of Gates (NY); On-site; USD 1,000; Full time

Job summary

Join a leading company as a Customer Service Advisor where you will be the first and last face customers see. You will build loyal relationships by providing exceptional service and product knowledge. With comprehensive training and support, you'll gain the skills needed to excel in a dynamic environment. Enjoy competitive pay, flexible scheduling, and numerous benefits, including medical coverage and tuition assistance. We value diversity and encourage individuals from all backgrounds to apply.

Benefits

Competitive weekly pay

Paid on-the-job training

Flexible work schedule

Paid time off (PTO)

Medical and prescription drug coverage

Dental and vision plans

401(k) retirement savings plans

Tuition and certification assistance

Company provided uniforms and tools

50% discount on services

Qualifications

• Comfortable suggesting additional services based on inspection.
• Effective interpersonal and oral communication skills.
• English fluency in reading, writing, and speaking.

Responsibilities

• Create lasting impressions and build loyal customers.
• Communicate successfully with guests and provide skills.
• Suggest oil change options and additional services.

Skills

Communication

Interpersonal Skills

Eagerness to Learn

Job description

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge.

At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

The perks and benefits we’ll provide you

• Competitive weekly pay - $18.75 / Hour
• Paid on-the-job training – No previous automotive experience is required
• Flexible work schedule : No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage – with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%
• We promote from within – a commitment we are passionate about
• Back-up Child and Elder Care
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services
• Terms and conditions apply, and benefits may differ depending on location.

What you’ll need to succeed :

• Comfortable suggesting additional services to guests based on inspection and / or manufacturer and Valvoline recommendations
• Effective interpersonal and oral communication skills
• Interacting with people face-to-face
• Eagerness to learn and grow
• Occasionally lift up to 50 pounds
• Willing to be top-side technician cross-trained
• Have full mobility and can work with your hands above your head
• Can stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• English fluency in reading, writing, and speaking

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Customer Service Advisor • Gates, United States of America