Customer Service Advisor Float - Greenbelt - Greenbelt, MD

WesBanco Bank Inc.; United States; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to enhance customer experiences and drive sales. This role involves providing exceptional service, identifying sales opportunities, and ensuring operational compliance. The ideal candidate will thrive in a dynamic environment, fostering relationships while supporting business development efforts. With a competitive wage and a range of benefits, this position offers the chance to grow within a supportive team that values collaboration and customer satisfaction. If you're passionate about helping others and achieving sales goals, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Flexible Spending Accounts

Life Insurance

Disability Benefits

Voluntary Benefits

Paid Holidays

Qualifications

• High school diploma or GED required.
• Experience in banking, cash handling, sales, and customer service preferred.

Responsibilities

• Provide excellent customer service and support sales goals.
• Process transactions accurately and handle cash responsibly.
• Promote a sales culture and collaborate with team members.

Skills

Customer Service

Sales

Cash Handling

Communication Skills

Relationship Building

Education

High School Diploma or GED

Tools

Microsoft Outlook 365

Banking Software

Job description

Customer Service Advisor Float - Greenbelt

#81-7584 | Posted 03/27/2025

Location: Greenbelt, Maryland, United States

Market: Mid-Atlantic

Work Hours per Week: 40

Full-Time/Part-Time: Full-time

Area of Interest: Retail Services

All Locations: Greenbelt, Maryland, United States

Position Overview

The Customer Service Advisor (CSA) helps foster a positive work environment, providing excellent customer service, identifying sales opportunities, and performing account transactions. CSAs must be responsive to the needs of the Banking Center and support both customer service and sales initiatives. Responsibilities include building relationships, operational compliance, and supporting sales goals.

Requirements

• High school diploma or GED required
• Banking, cash handling, sales, and customer service experience preferred

Essential Functions

• Provide excellent customer service
• Operate operational and security procedures proficiently
• Identify referral opportunities and build relationships
• Cross-sell bank products and services
• Support business development efforts

Key Responsibilities

• Model the bank’s Mission, Vision, and Pledge
• Assess financial needs and recommend appropriate solutions
• Process transactions accurately and handle cash responsibly
• Meet and exceed sales goals
• Promote a sales culture and collaborate with team members
• Conduct outbound calls and promote bank products
• Maintain security and confidentiality
• Participate in meetings and team activities

Additional Skills and Requirements

• Proficiency in Microsoft Outlook 365 and banking software
• Strong customer relationship skills
• Ability to generate new relationships and promote products
• Effective communication skills
• Physical ability to lift up to 25 lbs
• Availability to work all hours of operations

Compensation and Benefits

Wage range: $18.50 - $21.50/hour. Benefits include PTO, STD, paid holidays, medical, dental, vision, flexible spending accounts, life insurance, disability, voluntary benefits, and 401(k) with match.