Customer Service Advisor Float - Belden - North Canton, OH

WesBanco Bank Inc.; North Canton (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor Float to join their dynamic team. This full-time role offers the opportunity to provide exceptional customer service while engaging in business development and cross-selling banking products. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. As a key member of the team, you will help foster a positive work atmosphere while supporting the bank's mission and sales goals. If you're passionate about customer service and looking to grow your career in retail banking, this position is perfect for you.

Qualifications

• High school diploma or GED required.
• Experience in banking, cash handling, and customer service preferred.

Responsibilities

• Provide excellent customer service and process financial transactions accurately.
• Identify sales opportunities and promote bank products.

Skills

Customer Service

Sales Skills

Cash Handling

Banking Knowledge

Effective Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook 365

Banking Software

Job description

Customer Service Advisor Float - Belden

#22-7922

Multiple Locations

Location: This position is 100% in office at various WesBanco locations, including Belden Banking Center, Tallmadge, Fairlawn, Medina, and Avon Banking Centers.

Market: Akron

Work Hours: 40 hours per week

Requirements

• High school diploma or GED required.
• Banking, cash handling, sales, and customer service experience preferred.

Job Description

Summary: The Customer Service Advisor (CSA) fosters a positive work environment, provides excellent customer service, identifies sales opportunities, and performs account transactions. CSAs must recognize the needs of the Banking Center and support customer service and sales efforts, ensuring compliance with bank policies and security measures.

Essential Functions

• Provide excellent customer service.
• Maintain operational and security proficiency.
• Identify referral opportunities and build relationships.
• Cross-sell bank products and services.
• Engage in business development inside and outside the bank.

Essential Duties and Responsibilities

• Model the bank's Mission, Vision, and Pledge.
• Assess financial needs and recommend appropriate solutions.
• Process financial transactions accurately.
• Manage cash drawer and follow cash handling procedures.
• Meet sales goals for loans, deposits, and referrals.
• Promote sales culture and collaborate with team members.
• Conduct outbound calls and promote bank products.
• Participate in sales and staff meetings.
• Provide customer service and resolve issues professionally.
• Build relationships with internal partners.
• Follow security and confidentiality protocols.
• Support daily operations and compliance requirements.
• Assist with operational duties as needed.

Other Skills and Requirements

• Proficiency in Microsoft Outlook 365 and banking software.
• Strong consumer lending skills preferred.
• Ability to generate new relationships and build customer loyalty.
• Effective communication skills.
• Strong product knowledge and analytical skills.
• Organizational skills, multi-tasking, and flexibility.
• Ability to lift up to 25 lbs.
• Availability to work all hours of operation.

Additional Details

• Full-time position
• Area of Interest: Retail Services
• Locations include Avon, North Canton, Fairlawn, Medina, and Brimfield, Ohio