Customer Service Advisor (Boise)

Spotless Brands LLC; Boise (ID); On-site; USD 40,115,712 - 45,846,528; Full time

Job summary

Spotless Brands LLC in Boise, Idaho, is seeking friendly team members to greet customers, explain wash packages, upsell memberships, and support daily site operations at our car wash and detailing locations.

The role requires excellent communication, reliability, physical stamina, and the ability to multitask in a fast-paced environment, with weekends and evenings possible. Prior customer service is valued, and a valid driver's license is preferred.

Qualifications

• Excellent communication and listening skills.
• Strong customer service and sales orientation.
• Ability to build rapport quickly with customers.
• Comfort with working in a fast-paced environment.
• Experience with point-of-sale systems is helpful.

Responsibilities

• Greet every customer with enthusiasm at entry points.
• Identify customer needs through open-ended questions and listening.
• Educate customers on wash, detail, and membership options.
• Promote and sell memberships and promotions.
• Assist customers with kiosk payments and inquiries.
• Maintain a clean, safe, and organized work area.
• Collaborate with team to ensure smooth site operations.
• Perform routine cleaning and maintenance tasks as needed.
• Handle duties assigned to support site performance.

Skills

Customer service

Sales

Communication

Teamwork

Time management

Education

High School Diploma or equivalent

Job description

Essential Functions (Other Duties as Assigned)

• Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints).
• Identify customer needs through open-ended questions and active listening.
• Educate customers on available wash and detail packages, highlighting features, benefits, and value.
• Educate customers on available lube/car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only).
• Promote and sell memberships, including Fast Pass and Unlimited programs.
• Present and explain current promotions and incentives to encourage additional purchases.
• Assist customers with payment transactions at the kiosk and answer general inquiries.
• Overcome objections with professionalism and empathy to guide customers to the best solutions.
• Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns.
• Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties—varies by business needs.
• Perform routine cleaning and maintenance tasks, including pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment.
• Perform duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep.
• Perform other duties as assigned to support the team and site performance.

Education and Experience

• High School Diploma or equivalent preferred, not required.
• Prior customer service or sales experience preferred, not required.
• Must be able to successfully pass a background check in accordance with company policies and applicable laws.
• Must be at least 16 years of age (or older where required by law or safety regulations).
• Valid driver’s license preferred (may be required depending on location and responsibilities).

Knowledge

• Basic understanding of customer service principles and practices.
• Familiarity with point‑of‑sale systems.
• Awareness of Spotless Brands’ wash services, detail offerings, and membership options.
• General knowledge of company policies and operational procedures.

Skills

• Excellent communication skills, including active listening and clear, persuasive speaking skills.
• Strong customer service and people skills; ability to build rapport quickly.
• Sales‑minded with the ability to highlight value and drive conversions.
• Effective organizational and time‑management skills.
• Ability to multitask in a fast‑paced, customer‑facing environment.

Abilities

• Ability to work independently while remaining team focused.
• Ability to remain calm and professional under pressure or high‑volume periods.
• Ability to adapt communication style to meet different customer needs and personalities.
• Ability to operate or learn to operate point‑of‑sale and kiosk systems.
• Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements

• Ability to walk, stand, and move, often on uneven or wet surfaces, through the site for several hours at a time.
• Ability to stoop, crouch, bend frequently, and use fingers, hands, and arms, including occasional ascending and descending a ladder.
• Ability to twist, carry, reach, push, and pull frequently.
• Ability to lift and carry 50 pounds without assistance for work‑related materials.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to work on your feet in a fast‑paced, physically active environment.
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high‑traffic areas.
• Use of personal protective equipment (gloves, eyewear, etc.) as required.
• Flexibility to work non‑traditional hours, including evenings and weekends, as business needs or emergencies arise.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: EVerify Participation Poster and Right to Work Poster.