Customer Service Advisor, Bilingual [Spanish] - 2nd SHIFT

Jellycat; Minneapolis (MN); Remote; USD 10,000 - 60,000; Full time

Job summary

Jellycat is seeking a Bilingual Customer Service Advisor for their 2nd shift team. This entry-level role involves providing excellent customer service, handling inquiries, and utilizing systems like Zendesk. The position starts in-office for training and transitions to remote work, offering a competitive hourly wage and comprehensive benefits.

Benefits

Discretionary annual bonus

Comprehensive health benefits

Retirement plan contributions

Paid time off up to 30 days

Employee assistance and wellness programs

Paid parking and building amenities

Regular social and team events

Qualifications

• Experience in B2C customer service.
• Preferred experience in e-commerce and Zendesk.
• Ability to work independently and in teams.

Responsibilities

• Provide high-level customer service to ensure satisfaction.
• Handle inquiries via Zendesk, email, chat, and phone.
• Track orders and process returns and refunds.

Skills

Bilingual in Spanish and English

Customer service

Problem-solving

Attention to detail

Communication skills

Tools

Zendesk

Job description

Join us to apply for the Customer Service Advisor, Bilingual [Spanish] - 2nd SHIFT role at Jellycat

Jellycat, a privately owned, London-headquartered, design-led gift brand, creates innovative, luxurious products in the soft toy, accessory, baby, and book categories loved worldwide. We are expanding our global customer base and enhancing brand awareness across North America.

We are excited to offer an opportunity for a Customer Service Advisor, Bilingual [Spanish] to join our growing Direct-To-Consumer Customer Service Team. The ideal candidate will have a friendly, positive demeanor and a passion for providing excellent customer service.

Shift Details

This role is for the 2ND SHIFT: 1pm – 10pm CT, Tuesday - Saturday OR Sunday - Thursday. Initial training will be in-office (Monday through Friday, 8-5) and will include product knowledge, SAP, Zendesk, and customer service training, both in person and virtually. After training, the position will transition to fully remote work.

Responsibilities

• Bilingual in Spanish and English
• Provide high-level customer service to ensure customer satisfaction and loyalty
• Handle inquiries via Zendesk, email, chat, and phone, including order information, product questions, complaints, and concerns
• Track orders, communicate with carriers, and process returns and refunds
• Use various systems to record interactions and resolutions
• Collaborate with team and management on improvements, trends, and issues
• Assist with general customer service tasks

Qualifications

• Experience in B2C customer service
• Preferred experience in e-commerce and Zendesk
• Ability to work independently and in teams
• Strong product knowledge retention and communication skills
• Solution-oriented problem-solving skills
• Attention to detail, accuracy, and adaptability
• Proactive work ethic and initiative

Benefits

• Discretionary annual bonus
• Comprehensive health benefits, including medical, dental, and vision
• Retirement plan contributions
• Paid time off up to 30 days
• Employee assistance and wellness programs
• Paid parking and building amenities
• Regular social and team events

Physical Requirements

• Prolonged sitting and working at a computer

Compensation

$21 - $23 per hour

Additional Details

• Entry-level position
• Full-time employment
• Industry: Retail