Customer Service Advisor at GLL

HipHopTune Media; Camden (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Advisors to join their team. This role offers the chance to make a real difference in the community by providing excellent customer service in a dynamic environment. As a Customer Service Advisor, you will be the first point of contact for customers, ensuring they have a positive experience. Whether you choose a full-time or part-time position, you will enjoy a range of benefits including discounted gym memberships and career development opportunities. If you have a passion for helping others and a can-do attitude, this is the perfect opportunity for you!

Benefits

Learning & Development

Discounted Gym Membership

Health Assurance

Exclusive Discounts on Villas

Discounts on Retailers

Free Eye Tests

Ride to Work Scheme

Qualifications

• Strong focus on customer service and a friendly attitude.
• Good IT, literacy, numerical, and communication skills required.

Responsibilities

• Be the first point of contact for customers and answer inquiries.
• Handle transactions and assist in selling memberships.
• Support team operations and maintain cleanliness of the center.

Skills

Customer Service

Communication Skills

Teamwork

IT Skills

Numerical Skills

Health and Safety Knowledge

Education

High School Diploma

Experience in Administration

Job description

Are you passionate about delivering outstanding customer service? Do you have a can-do attitude and a friendly personality? GLL is looking for enthusiastic Customer Service Advisors to join our team! Whether you’re seeking a part-time or full-time role, this is your opportunity to work in a dynamic environment where teamwork, health and safety awareness, and excellent customer interactions are at the heart of what we do.

As a Customer Service Advisor at GLL, you’ll be the first point of contact for our customers, ensuring they have a positive experience every time they visit. If you’re a team player with a passion for helping people, we’d love to hear from you! Apply today and become part of the UK’s largest charitable social enterprise dedicated to health, fitness, and community well-being.

Position: Customer Service Advisor

Job Type: Full Time/Part Time

About the Role

GLL is looking for a Customer Service Advisor at Pancras Square Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.

As a Customer Service Advisor, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries, converting them into memberships. Customer Service Advisors are often a customer’s first port of call; you’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

Qualifications:

What you need:

• A real focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• Good IT, literacy, numerical and communication skills.
• Some experience of administration.

Responsibilities:

• Being the first point of call for customers.
• Answer incoming calls to the centre.
• Deal with transactions including setting up direct debits and cash handling.
• Dealing with membership enquiries including selling memberships to customers.
• Setting up equipment.
• Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

As a charitable social enterprise owned by its staff, GLL has a great range of benefits for its employees:

• Learning & development to support career development.
• Discounted gym membership for you and your partner.
• Industry leading rates of pay.
• Opportunity to join the GLL Society and have a say in how we are run plus associated social events.
• Exclusive discounts on our villas in Portugal.
• Exclusive discounts on our Ski chalets in Bulgaria.
• Health assurance.
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras).
• 25% off Red Letter Days.
• 25% off Buy A Gift.
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme.
• Free eye tests and discounted glasses.

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

A permanent employment contract – part time and full time.

A flexible worker engagement by joining our flexible worker pool.

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Silver Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications, and location.