Customer Service Advisor

biotechne; San Antonio (TX); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Competitive wages

Employee benefits

Retirement programs

Employee stock purchase plan

Mentorship and development

Diversity and inclusion

Job summary

Bio-Techne is seeking a Customer Service Advisor to support its EMEA Customer Experience Center in Düsseldorf. The role handles inquiries from first contact to order placement and after-sales support, offering hands-on experience in a dynamic, tech-driven environment.

Early career professionals will learn, innovate, and develop processes to improve customer experiences while collaborating with Sales, Accounts, Technical Service, and Marketing teams.

Qualifications

• Bachelor's degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology-related field.
• Experience in a customer-focused role is a plus; open to freshly graduated students.
• Fluent written and spoken English and German.
• Tech-savvy with strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce a plus.
• Customer-focused mindset with a commitment to continuous improvement.
• Strong organizational, administration, and multitasking abilities.
• Excellent communication and interpersonal skills; able to build positive relationships.
• Professional, adaptable, and calm under pressure.
• Passionate about learning, growing, and advancing a career in customer service.

Responsibilities

• Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat.
• Process sales orders accurately across multiple channels, including e-commerce, email, and telephone.
• Raise customer quotations, proformas, and coordinate stock returns when required.
• Work with Sales, Accounts, Technical Service, and Marketing teams to ensure seamless service.
• Respond to order queries, manage non-technical complaints, and provide practical solutions.
• Monitor backorders and keep customers informed of delivery updates.
• Manage new account processes and maintain accurate customer documentation.
• Keep the customer database up to date and ensure all information is logged.
• Follow up on orders to support excellent after-sales service.
• Develop foundational product knowledge to support customer interactions.
• Work independently and collaboratively to maintain high levels of customer service.
• Support best practices, efficiency, and continuous improvement within the team.

Skills

Fluent English & German

Education

Bachelor's degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology-related field

Tools

ERP/CRM platforms

Microsoft D365

Salesforce

Job description

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: €25,000- €40,120
Placement within the salary range will vary depending on experience, qualifications, geographic location, and internal equity considerations.

Position Summary

Grow your career, create change, and elevate customer service excellence. We are looking for a motivated and tech-savvy Customer Service Advisor to join our EMEA team, delivering seamless, high-quality service from the first point of contact through order placement and after-sales support, contributing to the success of our new Customer Experience Center in Düsseldorf and driving the business forward. This role is ideal for early career professionals who are motivated to learn, innovate, and build a rewarding career in a dynamic, tech-driven environment. You will gain hands-on experience, work closely with internal teams, and contribute to improving processes and customer experiences beyond traditional call center work.

Essential Duties

• Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat
• Process sales orders accurately across multiple channels, including e-commerce, email, and telephone
• Raise customer quotations, proformas, and coordinate stock returns when required
• Work with Sales, Accounts, Technical Service, and Marketing teams to ensure seamless service
• Respond to order queries, manage non-technical complaints, and provide practical solutions
• Monitor backorders and keep customers informed of delivery updates
• Manage new account processes and maintain accurate customer documentation
• Keep the customer database up to date and ensure all information is logged
• Follow up on orders to support excellent after-sales service
• Develop foundational product knowledge to support customer interactions
• Work independently and collaboratively to maintain high levels of customer service
• Support best practices, efficiency, and continuous improvement within the team

Qualifications & Skills

• Bachelor's degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology-related field
• Experience in a customer-focused role is a plus; open to freshly graduated students
• Fluent written and spoken English and German
• Tech-savvy with strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce a plus
• Customer-focused mindset with a commitment to continuous improvement
• Strong organizational, administration, and multitasking abilities
• Excellent communication and interpersonal skills; able to build positive relationships
• Professional, adaptable, and calm under pressure
• Passionate about learning, growing, and advancing a career in customer service

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Why Join Bio-Techne

• We offer competitive wages along with extensive benefits for employees and their families.
• We invest in our employees' financial futures through retirement programs and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.