Customer Service Advisor

TN United Kingdom; Saint Helens (OR); On-site; USD 27,000; Full time

Job summary

A leading manufacturing company is seeking a Customer Service Advisor in St Helens. The role involves supporting customers, processing orders, and collaborating with various teams. A competitive salary of up to £26,500 and a comprehensive benefits package are offered, including health insurance and gym membership.

Benefits

Contributory pension

Health insurance

Free parking

Gym membership

Free hot lunch once a month

Family fun days

Free Christmas party

33 days of annual leave

Qualifications

• Experience in Customer Service and SAP required.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Customer Service advice and support to customers.
• Process orders in SAP and maintain records.

Skills

Customer Service

Communication

SAP

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company?

We’re recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.

Virtual job fairs

Joining an established Customer Service team, you will provide Customer Service advice and support to both existing and new customers. You will take full responsibility for orders received to ensure customer satisfaction and maintain the brand reputation.

Responsibilities

1. Work closely with Warehouse, Logistics, and Production teams.
2. Communicate product information to customers.
3. Communicate courteously with customers by telephone and email.
4. Call customers to provide a one-to-one service.
5. Provide help and advice to customers regarding the company's products or services.
6. Process orders received from customers in SAP and generate the necessary paperwork for Warehouse/Logistic processing.
7. Process electronic orders.
8. Maintain a "Goods Return" record in the company's IT system for cross-reference by Warehouse/Logistic managers.
9. Serve as a communication link between customers and the external sales team.
10. Promote company policies regarding Health and Safety and ISO 9000 standards.
11. Maintain records required by ISO 9000 where applicable.
12. Perform ad hoc duties as required.

Candidate Requirements

• SAP experience.
• Customer Service experience.
• Proficiency in Microsoft applications such as Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Knowledge and application of Customer Service procedures.
• Knowledge and application of QA procedures.
• Open, approachable, and friendly personality.
• High personal and professional motivation.
• Team player with a positive ‘can do’ attitude.

What is on offer

A salary of up to £26,500 per annum is offered, along with an impressive benefits package including a contributory pension, health insurance, free parking, hot and cold beverages, fresh fruit, gym membership, a free hot lunch once a month, family fun days, and a free Christmas party for you and your partner. Additionally, the role includes 33 days of annual leave (25 days plus 8 bank holidays).

Working hours: Monday to Friday – hours per week to be specified.

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Created on 12/05/2025 by TN United Kingdom