Customer Service Advisor

Team Car Care West, LLC (US); Pasadena (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K plan with company match

Biweekly bonus incentives

Career advancement opportunities

DailyPay

Employee discount

Employee referral bonuses

Fleet referral bonuses

Medical/dental/vision insurance

PerkSpot employee discounts

PTO after 180 days

Spot bonuses

Uniforms paid for and laundered

Job summary

Jiffy Lube in Pasadena, CA seeks a Customer Service Advisor to warmly greet guests, present service options, and guide them through vehicle services. The role uses a tablet to explain oil options and track service progress, aiming to create a trustworthy guest experience while meeting daily sales targets.

Requirements include at least 3 months in customer-facing roles, ability to stand for long periods, and flexibility to work weekends/holidays. Equal opportunity employer.

Qualifications

• 3+ months of customer-facing experience (retail, food service, hospitality, etc.).
• Must be 18+ and legally eligible to work in the U.S.
• Strong communication and interpersonal skills; team-oriented attitude.

Responsibilities

• Greet guests warmly and provide a friendly environment.
• Explain oil options and additional services using a tablet.
• Communicate service updates and answer questions to resolve issues.
• Assist with oil change process and ensure proper vehicle inspection details.

Skills

Customer facing experience

Communication

Team player

Positive attitude

Safety rules reading

Flexibility (weekends/holidays)

Standing for long periods

Tools

Tablet usage

Job description

Job Title:Customer Service AdvisorLocation:1420 E. Walnut Street Pasadena, CA 91106-1521Compensation:$18.57 - $18.81Worker Type:EmployeeTime Type:Full timeJob Description:Embark on a rewarding career journey with us today as aCustomer Service Advisor!FULL-SERVICE REWARDS:401K plan w/ company matchBiweekly Bonus Incentives (upon certification)Career advancement opportunitiesDailyPayDo not need to pay for toolsEmployee DiscountEmployee Referral BonusesFleet Referral BonusesMedical/dental/vision insurance benefitsPerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.PTO after 180 daysSpot bonuses through our internal rewards programUniforms paid for and launderedGEAR UP FOR YOUR ROLE:At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career!HOW YOU WILL DRIVE SUCCESS:Greet every guest with a warm welcome and a sincere smilePresent oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendationsEngage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issuesDeliver exceptional guest service by communicating clearly and providing feedback about guest vehiclesCommunicate with the team and assist with the oil change process as neededCheck and communicate oil levels, part numbers, and repair services with the teamThrough training, mastering the menu, products, services, and vehicle specificationsDeliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest’s for LifeUNDER THE HOOD – WHAT YOU’LL NEED:Must have at least 3 months of customer facing experience (i.e. retail, food service, hospitality, etc.)Must be at least 18 years of age and legally authorized to work in the U.S. without company sponsorship, now or in the futurePrevious experience is preferred but not requiredAbility to read and interpret documents such as safety rules, operating instructions, and procedure manualsEffective communication skills to interact with guests and teammates.Strong work ethic with a positive attitude; independently motivated, dependable, and a team playerDemonstrates responsibility, attention to detail, and the ability to follow procedures, identify problems, and make sound decisionsPhysically able to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform manual tasks including bending and squattingWillingness to work in varying temperatures, loud environments, and around exhaust fumesAvailability to work a flexible schedule, including weekends and some holidaysCommitment to adhering to all safety protocols and company policies.Perform other duties as assignedEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.