Customer Service Advisor

bet365; Marlton (NJ); On-site; Full time

Job summary

Join a dynamic and rapidly growing industry as a customer service champion with a leading online gambling company. This full-time role offers a flexible schedule tailored to the North American sports calendar, along with a comprehensive 10-week training program designed to equip you with the necessary skills for success. Enjoy competitive pay and benefits, including company-paid healthcare, an annual bonus, and generous paid time off. Be part of a promote-from-within culture that values your contributions and fosters long-term career growth.

Benefits

Company-paid healthcare

401(k) with Company match

33 paid days off

Annual bonus

Qualifications

• Ability to work with various technologies to resolve customer inquiries.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Ensure every customer interaction is positive and memorable.
• Investigate and resolve customer inquiries using internal tools.

Skills

Tech-savvy

Exceptional communication skills

Active listening

Customer-centric

Attention to detail

Multitasking

Creative problem-solving

Team collaboration

Job description

Looking for a stable career in a rapidly growing industry? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies as a member of our next training program scheduled to start on June 23rd.

This is not just a job; it is a career opportunity with an established industry leader where your contributions matter. Our leading 10-week training program provides you with the tools to succeed, and our promote-from-within culture fosters long-term growth and stability for our employees.

This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule.

The pay rate for this position is $23.94. Additional benefits include Company-paid healthcare for employees, an annual bonus, 401(k) with Company match, and 33 paid days off.

Preferred Skills, Qualifications, and Experience

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Maintain compliance with individual licensing requirements according to regulations.

Main Responsibilities

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

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