Customer Service Advisor

Valvoline Instant Oil Change; City of Lockport (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Valvoline Instant Oil Change is looking for a Customer Service Advisor in Lockport, NY, where you will greet customers warmly and provide recommendations on oil change services. Enjoy flexible hours, competitive pay, and the chance to grow within the organization through comprehensive training and support.

Benefits

Flexible work schedule

On-the-job training

Company-provided uniforms and tools

Promotion from within

Tuition assistance program

Paid time off and holidays

Medical, dental, vision, and 401(k) plans

Qualifications

• Effective interpersonal and communication skills.
• Enjoy interacting face-to-face with customers.
• Friendly and team-oriented attitude.

Responsibilities

• Deliver a positive first impression with a warm, friendly greeting.
• Present oil change options and additional services.
• Build trust and foster customer loyalty.

Skills

Interpersonal skills

Communication skills

Team-oriented attitude

Willingness to learn

Job description

Geared for the Driven

At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil Change (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience allows you to stay in your vehicle, with extra safety measures in line with CDC guidance. Our goal is to serve and earn the trust of our communities while supporting each other.

Whether you're seeking a part-time job with flexible hours or a full-time career with advancement potential, VIOC offers it all. With award-winning training and honest values, we're here to help you reach your milestones.

What you’ll do

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyalty by using your knowledge of our products and services. Our training program will prepare you to be skilled, confident, and exceptional both under the hood and in customer communication.

• Deliver a positive first impression with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and foster customer loyalty
• Evaluate customer needs efficiently and effectively
• Assist hands-on under the hood as needed
• Master products, services, and company knowledge

How you’ll succeed

• Effective interpersonal and communication skills
• Enjoy interacting face-to-face with customers
• Friendly and team-oriented attitude
• Willingness to learn and grow
• Ability to occasionally lift up to 50 pounds
• Full mobility and ability to work with hands above head
• Ability to stand for extended periods and climb stairs

Benefits include:

• Competitive pay starting at $16.50 to $17.50 per hour
• Flexible work schedule
• On-the-job training
• Paid weekly
• Company-provided uniforms and tools
• Promotion from within
• No late evenings
• Tuition assistance program*
• Paid time off and holidays*
• Medical, dental, vision, and 401(k) plans*

*Terms and conditions apply; benefits may vary by location.

Buffalo Lube Associates, LP is proud to be an Equal Opportunity Employer. We welcome all qualified applicants and consider them without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, or disability.

We strive to make our recruitment process accessible. Reasonable accommodations will be provided upon request. Please contact Human Resources at 1-800-Valvoline or email [e-mail] to request accommodations. This contact is for accommodation requests only.