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A leading company in insurance and health IT services is seeking a qualified candidate for customer support. The role involves interacting with applicants, reviewing reports, and utilizing tools like Salesforce. Candidates will benefit from a strong salary range, comprehensive benefits, and opportunities for career advancement, including flexible work arrangements.
Employer Industry: Insurance and Health IT Services
Why consider this job opportunity:
- Salary up to $92,760 for candidates with over 5 years of experience
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Flexible work arrangement with the option for remote work
- Employee Assistance Program (EAP) for personal and work-related challenges
- Discretionary bonus program recognizing employee contributions
What to Expect (Job Responsibilities):
- Respond to applicants’ questions via phone and email in a timely manner
- Review Fair Credit Reporting Act (FCRA) reports and resolve disputes within an allotted timeline
- Correct erroneous reports and coordinate with insurance clients for updated information
- Track all related case information in Salesforce
- Expand responsibilities to include additional tasks and projects as experience increases
What is Required (Qualifications):
- High school diploma or GED
- Intermediate proficiency with Microsoft Word, Excel, and Outlook
- 2+ years of customer service experience, preferably via phone
- 2+ years of administrative experience
- Exceptional communication skills across all mediums (phone, email, video conferencing, etc.)
How to Stand Out (Preferred Qualifications):
- Bachelor’s degree
- Experience using Salesforce to locate and record information
- Knowledge of the insurance industry
- Spanish speaking or translation ability
#Insurance #HealthIT #CustomerService #RemoteWork #CareerGrowth #Benefits
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