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Customer Service Administrator - IntelliScript (Remote)

Milliman

Brookfield (WI)

Hybrid

USD 45,000 - 93,000

Full time

14 days ago

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Job summary

A leading company in insurance and health IT services is seeking a qualified candidate for customer support. The role involves interacting with applicants, reviewing reports, and utilizing tools like Salesforce. Candidates will benefit from a strong salary range, comprehensive benefits, and opportunities for career advancement, including flexible work arrangements.

Benefits

Comprehensive benefits package
Flexible work arrangement
Discretionary bonus program
Employee Assistance Program (EAP)

Qualifications

  • High school diploma or GED required.
  • 2+ years of customer service and administrative experience preferred.
  • Exceptional communication skills across all mediums.

Responsibilities

  • Respond to applicants’ questions via phone and email in a timely manner.
  • Review FCRA reports and resolve disputes.
  • Track all related case information in Salesforce.

Skills

Customer Service
Communication
Microsoft Word
Microsoft Excel
Microsoft Outlook
Salesforce

Education

High school diploma or GED
Bachelor’s degree

Job description

Employer Industry: Insurance and Health IT Services

Why consider this job opportunity:
- Salary up to $92,760 for candidates with over 5 years of experience
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Flexible work arrangement with the option for remote work
- Employee Assistance Program (EAP) for personal and work-related challenges
- Discretionary bonus program recognizing employee contributions

What to Expect (Job Responsibilities):
- Respond to applicants’ questions via phone and email in a timely manner
- Review Fair Credit Reporting Act (FCRA) reports and resolve disputes within an allotted timeline
- Correct erroneous reports and coordinate with insurance clients for updated information
- Track all related case information in Salesforce
- Expand responsibilities to include additional tasks and projects as experience increases

What is Required (Qualifications):
- High school diploma or GED
- Intermediate proficiency with Microsoft Word, Excel, and Outlook
- 2+ years of customer service experience, preferably via phone
- 2+ years of administrative experience
- Exceptional communication skills across all mediums (phone, email, video conferencing, etc.)

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree
- Experience using Salesforce to locate and record information
- Knowledge of the insurance industry
- Spanish speaking or translation ability

#Insurance #HealthIT #CustomerService #RemoteWork #CareerGrowth #Benefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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