Customer Service Administrator - Calibration

Applied-Technical-Services-LL; Marietta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Applied Technical Services, LLC, based in Marietta, GA, seeks a Calibration Customer Service Administrator to support the Calibration Department. You will act as a primary contact for customers, manage accounts, quotes, and job records, and coordinate onboarding with Finance.

The role emphasizes accuracy in CRM and IndySoft, with documentation and communication driving service quality. The position requires attention to detail, multi-tasking, and strong teamwork, with on-site work five days a

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1 to 3 years of customer service or admin experience in calibration or related field.
• Strong communication, data accuracy, and ability to work with cross-functional teams.

Responsibilities

• Serve as primary contact for internal and external customers by phone and email.
• Create, update, and maintain customer accounts, job records, and data in CRM and IndySoft.
• Generate quotes, work orders, and ensure documentation is complete and accurate.
• Coordinate new customer setup with Finance and onboarding requirements.
• Prepare documentation such as supplier forms, COIs, W-9s, ACH, and safety documents.
• Handle inquiries, status requests, complaints, and service needs with a customer-focused approach.

Skills

Customer service

Data management

Verbal & written communication

Organizational skills

Attention to detail

Multi-tasking

Team collaboration

Independence

Problem solving

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

IndySoft

CRM systems

Microsoft Office (Excel)

Job description

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services.Position SummaryWe are seeking a highly organized and customer-focused Calibration Customer Service Administrator to support the Calibration Department. In this role, you will serve as a primary point of contact for customers, ensuring timely communication, accurate data management, and a seamless service experience. The ideal candidate thrives in a fast-paced environment, excels at managing multiple tasks, and works collaboratively across internal teams. This position plays a key role in coordinating quotes, job setup, documentation, and customer communication while maintaining a high level of accuracy and professionalism.Responsibilities:Serve as a primary point of contact for internal and external customers via phone and email, ensuring prompt and professional communicationCreate, update, and maintain customer accounts, job records, and data within CRM, IndySoft, and related systemsGenerate and manage quotes, work orders, and job records, ensuring completeness and accuracyCoordinate new customer setup, partnering with Finance to establish accounts and complete onboarding requirementsPrepare and provide customer-required documentation, including supplier forms, certificates of insurance, W-9s, ACH forms, safety documents, and quality proceduresHandle customer inquiries, status requests, complaints, and service needs with a customer-focused approachReview purchase orders for accuracy, pricing, terms and conditions, required contact details, and technical requirementsScan, upload, and maintain all supporting documentation (POs, estimates, specifications, work orders) within system recordsCollaborate with calibration technicians, quality, finance, and internal teams to ensure efficient workflow and customer satisfactionCommunicate service delays, scope changes, or updates to customers and internal stakeholders as neededSupport continuous improvement efforts by identifying process gaps and opportunities for efficiencyOther duties as assignedRequired Experience and Skills:High school diploma or equivalent required; associate or bachelor’s degree preferred1 to 3 years of experience in customer service, administrative support, inside sales support, or related roleStrong verbal and written communication skills with the ability to build positive customer relationshipsAbility to manage high volumes of communication while prioritizing tasks and meeting deadlinesHigh attention to detail with strong organizational and data accuracy skillsAbility to assess customer needs and align them with appropriate calibration servicesAbility to work independently and complete tasks with minimal supervisionStrong teamwork orientation and ability to collaborate with cross-functional teams (technical, sales, finance, and quality)Commitment to continuous learning and professional growthProficient with Microsoft Office Suite, including ExcelExperience with CRM systems and database management preferredWillingness to work onsite in Marietta, GA five days per weekWork ConditionsFull-time position with standard business hours based on departmental needsStandard office environment including extended periods of sitting, computer work, and communication via phone/VOIP systemsEOE/AA/M/F/Vet/DisabilityATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic as established by law.U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.