Customer Service Administrator

Coworx Staffing Services LLC; Westford (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Coworx Staffing Services LLC in Westford, MA is seeking a proactive Customer Service Specialist to support manufacturing operations. You will coordinate with Shipping, Quality Control, and Administrative teams to process orders, entries, and documentation, and ensure timely communication with customers and vendors.

The role requires 3–5 years in customer service and manufacturing, excellent communication, and strong attention to detail.

Qualifications

• Strong communication skills
• Positive attitude and good energy
• Excellent customer service skills
• 3-5 years of customer service experience
• 3-5 years of experience in a manufacturing environment
• Able to work effectively with Shipping, Quality Control, and Administrative teams
• Extremely organized with strong attention to detail
• Manufacturing background is strongly preferred
• Experience working with prints, revisions, and production processes is beneficial

Responsibilities

• Set-up new customers in JobBOSS;
• Advise Office Manager to perform credit checks on new customers;
• Expedite customer orders throughout shop and through vendors;
• Call vendors for pick-ups and drop offs;
• Update customer-specific controlled documents for assemblies per distribution requirements;
• Track overages in Stock Room and in Excel spreadsheet;
• Send open order information to customers and vendors;
• Track customer gauges and return to customer, as requested;
• Send weekly machine shop capacity to customer;
• Upload certificates in customer portals, as required;
• Track and change passwords for customer sites/portals for RFQs and prints;
• Run production meetings;
• Upload scanned documents to the server;
• Answer phones.

Skills

Strong communication skills

Positive attitude

Excellent customer service

Customer service experience

Manufacturing experience

Cross-team collaboration

Attention to detail

Manufacturing background preferred

Experience with prints/revisions

Job description

Job Description:

Location: Westford, Massachusetts

This position involves continuous interaction with Manufacturing personnel and customers and vendors, in the receipt, review, processing and release of customer orders. The position includes computer entry, verbal and electronic communication, and manual and electronic file maintenance.

Responsibilities:

• Set-up new customers in JobBOSS;
• Advise Office Manager to perform credit checks on new customers;
• Expedite customer orders throughout shop and through vendors;
• Call vendors for pick-ups and drop offs;
• Update customer-specific controlled documents for assemblies per distribution requirements;
• Track overages in Stock Room and in Excel spreadsheet;
• Send open order information to customers and vendors;
• Track customer gauges and return to customer, as requested;
• Send weekly machine shop capacity to customer;
• Upload certificates in customer portals, as required;
• Track and change passwords for customer sites/portals for RFQs and prints;
• Run production meetings;
• Upload scanned documents to the server;
• Answer phones.

Desired Background/Skills:

Key Requirements / Day One Expectations

• Strong communication skills
• Positive attitude and good energy
• Excellent customer service skills
• 3-5 years of customer service experience
• 3-5 years of experience in a manufacturing environment
• Able to work effectively with Shipping, Quality Control, and Administrative teams
• Extremely organized with strong attention to detail
• Manufacturing background is strongly preferred
• Experience working with prints, revisions, and production processes is beneficial

Other Information:

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.
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