Customer Service Administrator

Protos Security; Roanoke (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) plan

Great coffee

Job summary

Protos Security in Roanoke, VA is seeking a Customer Service Administrator to support the Senior Service Agent, coordinate field communications, and verify vendor time and attendance. The role is based in the Roanoke Service Center and reports to the Service Manager.

Required are a high school diploma, excellent written and verbal communication, and strong organizational skills. Protos offers benefits and opportunities for growth in a collaborative, on-site environment.

Qualifications

• Must have strong written and verbal communication skills.
• Proficiency with basic office applications is required.
• Analytical and problem-solving abilities are essential.

Responsibilities

• Communicates objectives and work assignments to the field to ensure delivery of quality services.
• Responds to customer inquiries and verifies vendor time and attendance.
• Based in the Roanoke Service Center and reports to the Service Manager.
• Make adjustments to client and vendor punch reports and coordinate with billing.

Skills

Excellent written and verbal

Analytical skills

Time management

Collaborative

Prioritization

Detail oriented

Education

High School Diploma or equivalent

Associates is a plus

Tools

Office applications

Proprietary software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Administrator

Full Time Support - Agent Roanoke, VA, US

Salary Range: $20.14 To $25.89 Hourly

Company: Protos Security
Job Title: Service Agent
Reports To: Service Manager
Location: Roanoke VA, On-Site

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is one of the nation’s leading providers of physical security services. Headquartered in Norwalk, Connecticut, Protos delivers security guarding and off-duty law enforcement solutions across the United States, supported by offices throughout the U.S. and international locations in Canada and the United Kingdom.

By combining experienced security professionals, responsive service and purpose-built technology, we provide clients with greater visibility, accountability and control over their security programs. We are raising the standard for how physical security is managed and delivered, helping protect people, property and communities.

Position Summary

Provides support to Senior Service Agent: Communicates objectives and work assignments to the field to ensure delivery of quality services, responds appropriately to customer inquiries, verifies and corrects vendor time and attendance. The Service Agent will be based in the Roanoke Service Center and will report directly to a Service Manager

• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
• Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems.
• Assists with identifying deficiencies and implementing plans of action as necessary.
• Make necessary adjustments to client and vendor punch reports. Coordinate with internal billing teams to ensure accuracy.
• Additional duties as directed by management.

Qualifications & Experience

• High School Diploma or equivalent
• Associates is a plus
• Excellent written and verbal communication skills.
• Intermediate knowledge of basic office applications and ability to learn new proprietary software.
• Strong problem-solving and analytical skills.
• Excellent collaborative, prioritization, and time management skills.
• Process driven, detailed oriented and highly organized

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

• Purpose Driven Work – Every role contributes to building smarter, more secure environments
• Growth Opportunities – Mentorship, cross functional projects, and career development
• Collaborative Culture – Open communication, respect, and team first thinking
• People First Values – Inclusive culture and generous employee support

Benefits Include:

• Competitive compensation
• Health, Vision, Dental, and Life Insurance
• Employee Assistance Program
• FSA / HSA
• 401(k) with employer contribution
• Collaborative work environment (and great coffee!)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.