Customer Service & Administrative Support Manager (Remote)

AutoMarket; Arizona; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading online marketing agency is looking for a Customer Service & Administrative Manager to manage client inquiries and enhance service delivery. The ideal candidate possesses at least 4 years of customer service experience, strong communication skills, and the ability to work independently in a remote environment. This position offers competitive pay, comprehensive benefits, and significant growth opportunities.

Benefits

Competitive pay plan

Comprehensive benefits package

Paid vacation/PTO and holidays

Monthly internet allowance

401(k) retirement plan

Annual home office stipend

Flexible work schedules

Qualifications

• 4+ years of customer service experience required (B2B preferred).
• 2+ years of full-time remote experience required (hybrid/covid not applicable).
• Must be technically adept with proficiency in CRMs and Microsoft Office.

Responsibilities

• Serve as the primary point of contact for client inquiries.
• Facilitate internal client processes such as onboarding and invoicing.
• Identify process improvements to boost client satisfaction.

Skills

Exceptional verbal communication skills

Proven problem-solving skills

Organizational skills

Education

Bachelor’s Degree or equivalent professional experience

Tools

CRMs

Microsoft Office

Job description

Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Administrative Manager to join our team.

This fully remote, multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business.

Responsibilities

• Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails.
• Address and resolve client issues, concerns, and inquiries with outstanding customer service.
• Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing.
• Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
• Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale.
• Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
• Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOPs, training manuals, routine reporting, etc).

• 4+ years of customer service experience required (B2B preferred)
• 2+ years of full-time remote experience required (hybrid/covid not applicable)
• Proven ability to understand customer needs, solve problems, and own issues end-to-end
• Bachelor’s Degree or equivalent professional experience required
• Exceptional verbal, written, and interpersonal communication skills
• Calm, empathetic temperament and communication style
• Extremely organized and reliable with phenomenal attention to detail
• Working at-home computer with reliable high-speed internet (50 Mbps+)
• Technically adept with proficiency in CRMs, Microsoft Office, etc.

• Competitive pay plan with ample opportunity for growth
• Freedom to work from home without micromanagement
• Comprehensive benefits and employee perks package
• Paid vacation/PTO + paid holidays
• Monthly home internet and equipment allowance
• Unmatched career growth and advancement opportunities
• Standard 5-day work week w/no weekends
• Company-sponsored 401(k) retirement plan
• Annual $250 stipend to support any home office needs
• Work with modern, cutting-edge tools and tech including AI
• Healthy work-life balance w/ flexible work schedules
• And so much more!

About AutoMarket

AutoMarket is a cutting-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships, auto repair shops, fleet management, etc.) find and hire talent. By combining constant innovation with tried-and-true systems, we create extraordinary results for our clients—and unmatched career opportunities for our team members. If you’re interested in making a real impact, helping build something exciting, and growing alongside a future industry leader – apply now!