Customer Service Administrative Professional

SAFEbuilt, Inc.; Chambersburg (Franklin County); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

401K matching

Wellness programs

Job summary

SAFEbuilt is hiring a Permit Technician in Chambersburg, PA to support our community development team. You will serve as the primary contact for customers, process applications, coordinate plan reviews and inspections, and assist with permit closeout.

The ideal candidate has at least 2 years of administrative or customer service experience, strong organizational skills, and proficiency with Microsoft Office. The role offers hourly pay of $20–$22 and comprehensive benefits.

Qualifications

• 2+ years of administrative, office support, or customer service experience.
• Experience working directly with customers in an office/government setting is preferred.
• Experience with permit processing or related administrative processes is a plus.

Responsibilities

• Serve as a primary point of contact for customers and stakeholders, assisting with permitting processes.
• Provide administrative support during the permitting process: applications, data entry, tracking, plan review coordination, inspections, permits, closeout.
• Maintain organized records: permit files, correspondence, inspection reports, plans, drawings, references.

Skills

Customer service

Administrative

Microsoft Office

Permitting software

Education

ICC Permit Technician Certification

Administrative experience

Tools

CRM

Database

Job description

- Permit Technician - Chambersburg, PA

SAFEbuilt has the technical expertise to provide Community Development services, but the reason for our success is our people. Over 1600 experts make up our team from across the country, with experience in a full range of professional services and skills. Each Team member values integrity, improvement, service, teamwork, and respect. These Core Values are the foundation of positive relationships among coworkers, our clients, residents, and anyone invested in the continued success of their community.

- Permit Technician - Chambersburg, PA

SAFEbuilt has the technical expertise to provide Community Development services, but the reason for our success is our people. Over 1600 experts make up our team from across the country, with experience in a full range of professional services and skills. Each Team member values integrity, improvement, service, teamwork, and respect. These Core Values are the foundation of positive relationships among coworkers, our clients, residents, and anyone invested in the continued success of their community. We are currently seeking a talented and experienced Customer Service Administrative Professional to join our team of professionals. This position offers great opportunity for dynamic, motivated self-starters to work on a variety of work assignments. You’ll be a member of our highly respected team of professionals with a full complement of resources to support you and exciting projects to keep you challenged.

Job Requirements

• Serve as a primary point of contact for customers, contractors, residents, and other stakeholders, providing professional and responsive assistance with building department services and processes.
• Provide administrative support throughout the permitting process, including receiving applications, entering and tracking information, coordinating plan review and inspections, issuing permits, and assisting with permit closeout.
• Maintain accurate and organized records, including permit files, correspondence, inspection reports, plans, drawings, reference materials, and other department documentation.
• Respond to customer questions by phone, email, and in person, providing information, resolving routine issues, and directing more technical questions to the appropriate team member.
• Coordinate with plans examiners, inspectors, and other staff to keep projects moving through the permitting process and provide customers with timely updates.
• Perform general administrative duties including data entry, document preparation, recordkeeping, scheduling, and other support functions as needed.

Skills/Knowledge

• Strong customer service and interpersonal skills with the ability to communicate professionally with residents, contractors, government representatives, coworkers, and other customers.
• Excellent administrative, organizational, telephone, and written communication skills with strong attention to detail.
• Ability to manage multiple priorities, stay organized, and provide accurate work in an environment with frequent interruptions.
• Strong problem-solving skills and the ability to use sound judgment when responding to customer questions and administrative issues.
• Comfortable learning new procedures, terminology, regulations, and technology.
• Strong computer skills, including proficiency with Microsoft Office. Experience with permitting, database, CRM, or similar software is preferred.

Education/Experience

• 2+ years of administrative, office support, customer service, or related experience required.
• Experience working directly with customers in a professional office, government, construction, property management, or similar environment preferred.
• Building, construction, permitting, or municipal experience is helpful but not required.
• Experience with permit processing or other detail-oriented administrative processes is a plus.
• ICC Permit Technician Certification is a plus but is not required.

COMPENSATION & BENEFITS:

SAFEbuilt pays competitive wages and has a comprehensive benefit offering. Benefits include health, dental, vision, life, and disability insurances, paid holidays, paid time off, matching 401K Plans, wellness programs and more. SAFEbuilt is committed to career progression through paid training and step increases for additional certifications and licenses. Hourly rate: $20-$22/hour.

More About SAFEbuilt:

http://safebuilt.com/

Our employees are our greatest asset, with exceptionally certified individuals in all departments, including Planning & Zoning, Code Enforcement, Fire Prevention, and Engineering, as well as full-service and supplemental Building Department services. SAFEbuilt invests in developing our employees, exploring innovative technology, and giving back to our communities. In partnership with over 1200 communities, our talented experts make a difference in the cities and towns where we live and work. Through quality people and consistent service, SAFEbuilt plays an important role in continually improving lives by developing safe, thriving communities. SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or you may call us directly on 970-292-2200.