Customer Service Admin I

Crane Aerospace & Electronics; Lynnwood (WA); On-site; USD 41,000 - 52,000; Full time

Job summary

Crane Aerospace and Electronics is seeking a Customer Service Admin in Lynnwood, WA. This onsite role supports quotes, PO processing, invoicing, and AR tasks while maintaining strong customer relationships.

Ideal candidates have 0–2 years of experience, basic pricing knowledge, and proficiency in ERP/CRM systems, with excellent communication and organizational skills. The position involves standard office duties in a manufacturing environment.

Qualifications

• High School Diploma or equivalent required.
• 0–2 years of relevant experience preferred.
• Basic understanding of pricing, invoices, payments and debits.

Responsibilities

• Prepare responses to customer RFQs with pricing and delivery details.
• Enter PO requirements into ERP and provide order acknowledgements.
• Support accounts receivable for past-due payments.
• Process warranty returns promptly to support customer service.
• Maintain and grow customer relationships with timely shipment status updates.
• Coordinate with Demand Management and Regional Sales to capture forecasts in ERP.

Skills

ERP knowledge

CRM knowledge

Customer service

Organizational skills

Communication skills

Education

High School Diploma

Associates degree

Tools

ERP system

CRM software

Microsoft Office

Job description

Onsite

Lynnwood, Washington

Full time

JR102522

Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Admin at our Lynnwood, WA location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation's Alice all-electric aircraft. You'll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!

Essential Functions:

• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensures timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
• Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Ensure applicable export compliance requirements are adhered to

Eligibility Requirement:

This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Non-Essential Functions:

• Accurately manage internal databases or CRM tools as applicable
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers

Minimum Qualifications:

• Experience : 0-2 years of relevant work experience
• Knowledge : Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices,payments, and debits.
• Skills/Abilities : Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine problems; Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email
• Education/Certification : High School Diploma
• Eligibility Requirement : This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications:

• Associates degree
• Manufacturing Experience
• Customer Service Experience
• Order Entry experience

Working Conditions:

• Standard office environment
• Work requires substantial visual concentration on detail
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Must be flexible to work overtime as needed
• Standing: 10% *percentage is approximate and may vary depending on work task
• Sitting: 90% *percentage is approximate and may vary depending on work task
• Lifting (in pounds): up to 10 pounds
• Pushing (in pounds): up to 10 pounds
• Mental/Visual: use of computer and basic office equipment
• Workspace (line, cube, etc): cubicle/desk

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug‑free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

Salary range: $30.43 - $38.46/hr.

Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us.

The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non‑cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance‑based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on‑the‑job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.