Customer Service Accounts Manager

SmartRecruiters, Inc.; Hebron (OH); On-site; USD 50,000 - 59,000; Full time

Job summary

RRD is seeking a Print Production Specialist in Ohio to coordinate the production of printed materials from start to finish for diverse customers. You will engage with clients, translate their needs into precise manufacturing instructions, and ensure quality before production begins.

Responsibilities include coordinating with internal plants and external vendors, reviewing proofs, maintaining schedules, and assisting with billing paperwork.

Qualifications

• HS diploma or equivalent with 5+ years of relevant administrative/operational support in manufacturing operations or office environment.
• Advanced knowledge of technology including computers and software programs such as MS Office.
• Excellent oral and written communication skills across departments.
• Strong organizational skills to manage deadlines and priorities.
• Ability to work weekends and holidays.

Responsibilities

• Coordinate production of printed materials and related services from initial contact to final disposition of the customer's product.
• Engage customers to gather job requirements and translate into detailed manufacturing/kitting instructions and shipping/postal instructions.
• Provide quality review for other Print Production Specialists to ensure information is accurate before production.
• Enter and verify job instructions in manufacturing systems and queue in the production schedule.
• Communicate with customers throughout production about status and changes; obtain approvals as needed.
• Coordinate production with internal plants and external vendors as required.
• Resolve customer or manufacturing issues and establish root causes; suggest appropriate responses.
• Assist in pre-sales discussions about capabilities and requirements to produce successful jobs.
• Monitor progress of jobs and ensure final product meets customer requirements and standards.
• Tally final production runs and assemble paperwork for billing.

Skills

Communication

Organizational skills

Deadline management

Attention to detail

Mentorship

Education

HS diploma or equivalent

Tools

MS Office

Mac word processing

Job description

• Air Force MOS: 25L1:Logistics Plans and Programs
• Marine MOS: 0111:Administrative Specialist
• Army MOS: 42E:Administrative System Management
• Shift: 1st Shift
• Compensation: USD 50,000 - USD 59,000 - yearly

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate production of printed materials, or print-related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product. Responsibilities:

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.
• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.
• May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.
• Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level Print Production staff or work on special projects.

Business Unit/Platform Specific duties

• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
• May assist sales in the RFP process by supplying estimates and determining how to efficiently process a complete job.
• May have responsibility for the composition and/or copy prep of the customers & products.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays.
• HS diploma or equivalent with 5+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Additional Information

All your information will be kept confidential according to EEO guidelines.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.