Customer Service Account Manager

Specialty Bolt & Screw; Agawam (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the fastener industry seeks a Customer Service Account Manager to join their Agawam team. This role involves fostering customer relationships, ensuring timely product delivery, and supporting business development activities. The ideal candidate will have a strong customer service background and a detail-oriented approach, thriving in a fast-paced environment.

Qualifications

• 2+ years of customer service experience in a busy office environment required.
• Detail-oriented, adaptable, and solution-focused.

Responsibilities

• Develop and maintain trusted relationships with customers.
• Serve as the main contact for assigned accounts via phone and email.
• Track and analyze product usage and customer trends.

Skills

Communication

Customer Service

Organization

Multitasking

Problem Solving

Education

High school diploma

Additional education or training

Tools

Microsoft Excel

Job description

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Location: Agawam, Massachusetts (On-site | Monday–Friday)

Company: Specialty Bolt & Screw, Inc.

Website: www.specialtybolt.com

Founded in 1977, Specialty Bolt & Screw, Inc. (SBS) is a global provider of supply chain solutions through vendor managed inventory (VMI) programs. We supply fasteners, precision machined parts, hardware, fittings, stampings, and other C-level commodities to world-class OEMs, with a strong focus on the recreational vehicle and semiconductor industries.

We’re looking for a Customer Service Account Manager to join our team in Agawam. If you're someone who thrives in a fast-paced environment, loves solving problems, and takes pride in building strong customer relationships, we want to hear from you.

Location: Agawam, Massachusetts (On-site | Monday–Friday)

Company: Specialty Bolt & Screw, Inc.

Website: www.specialtybolt.com

Founded in 1977, Specialty Bolt & Screw, Inc. (SBS) is a global provider of supply chain solutions through vendor managed inventory (VMI) programs. We supply fasteners, precision machined parts, hardware, fittings, stampings, and other C-level commodities to world-class OEMs, with a strong focus on the recreational vehicle and semiconductor industries.

We’re looking for a Customer Service Account Manager to join our team in Agawam. If you're someone who thrives in a fast-paced environment, loves solving problems, and takes pride in building strong customer relationships, we want to hear from you.

What You'll Do

• Develop and maintain trusted, collaborative relationships with customers.
• Serve as the main point of contact for assigned accounts via phone and email.
• Ensure timely and accurate delivery of products based on customer needs.
• Prepare quotes by coordinating with the Sourcing team on customer requests.
• Track and analyze product usage and customer trends.
• Communicate progress on key internal and customer-facing initiatives.
• Provide responsive, solutions-oriented support with strong follow-through.
• Help onboard new customers and support the Business Development team.
• Act as a liaison between customers and internal departments to drive satisfaction and service excellence.

This list is not exhaustive and may be supplemented as necessary.

What You Bring

• High school diploma required; additional education or training is a plus.
• Minimum 2 years of customer service experience in a busy office environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel.
• A personable, team-oriented attitude with a strong sense of ownership.
• Excellent multitasking and organizational abilities.
• Detail-oriented, adaptable, and solution-focused.

Why Join Us?

We’re not just hiring resumes—we’re hiring people. If you're passionate about customer success, curious about manufacturing and supply chains, and looking to grow in a collaborative environment, tell us why you're the right fit!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Transportation, Logistics, Supply Chain and Storage

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