Customer Service - Account Coordinator

Socket.dev; Oshkosh (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive 401K match

Paid vacation during first year

Medical plan options

Near-site clinic and on-site nurse

Opportunities to advance

Flexible overtime opportunities

Annual merit increases

Health/fitness reimbursement

Job summary

Great Northern in Oshkosh, WI is seeking an experienced order coordinator to oversee the workflow from estimates through finished product, ensuring timely delivery to meet customer specifications.

You will collaborate with sales, production, shipping, and vendors to optimize pricing, scheduling, and order entry, while monitoring invoices and handling discrepancies with a customer-focused approach.

Responsibilities

• Estimates product costs according to customer requirements.
• Provides price levels in conjunction with the sales team for approval.
• Receives customer order information directly from customers or account manager.
• Brings together all order specifications so the order can be manufactured and delivered per the customer’s request.
• Enters all order specification information into the system.
• Expedites orders through design, prepress, production and shipping.
• Coordinates with production, shipping, sales and outside vendors to meet customer needs.
• Checks all invoices for customer orders and helps resolve discrepancies.
• Reports customer complaints to Quality Assurance System.
• Coordinates with shipping for pick-up and delivery of inventory and orders.
• Monitors finished goods inventories and aged inventory.

Job description

Why Great Northern

Established in 1962, Great Northern is a local, privately owned paper-based packaging manufacturer with a long history of providing secure, stable, and meaningful positions. You will experience a collaborative team-first, safe, clean, enjoyable, and predictable workplace where team members support and care for one another.

Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives.

Great Northern is committed to making a difference in the lives of our team members, customers, and the communities in which we live and work. Many of our team members were referred by their friends and families who are already a part of the Great Northern team.

Position Summary

Coordinate all workflow from estimates to finished product and related functions, all with commitment to the Great Northern - Oshkosh Value Proposition.

• Estimates product costs according to customer requirements. May include requesting quotes for outsourced materials from vendors.
• Provides price levels in conjunction with the sales team for approval. Thinks outside the box to propose new ways of looking at things to meet the customer’s needs and win the business.
• Receives customer order information directly from customers or account manager
• Brings together all of the necessary order entry specifications and details so the order can be manufactured and delivered per the customer’s request, including art, manufacturing & shipping to meet the customer’s expectations.
• Enters all order specification information into the system including customer, product, boards, dies, inks, design, pricing, ship dates, etc.
• Expedites orders through design, prepress, production and shipping.
• Communicates with production, shipping, sales and outside vendors to meet customer needs.
• Checks all invoices for customer orders in a timely fashion and helps resolve discrepancies.
• Report customer complaints (using Epicor) to Quality Assurance System.
• Coordinates with shipping for pick-up and delivery of both incoming inventory and outgoing customer orders. Tracks due dates, shipments and receipt of products by the customer.
• Monitor finished goods inventories and aged inventory warehouse levels.
• Notifies customers of price changes and delays.
• Other duties, as assigned.

Pay/Schedule

• Minimum of $26.00/hour, negotiable based on experience.
• Monday-Friday 8 hours between 7am and 5pm. Flexibility for overtime.

The Benefits of Great Northern

• Competitive 401K match and a historically generous profit-sharing retirement savings contribution
• Paid vacation during your first year of employment
• Medical plan options are available to provide flexibility in choosing the one that best suits your individual and family needs
• A near-site clinic and on-site nurse are provided to team members and their families, free of charge
• Opportunities to advance your career and compensation level
• Flexible overtime opportunities when available and/or needed
• Annual merit increases as well as market benchmarking to ensure competitive wages
• Health/fitness and tuition reimbursements

Opportunities for Growth

You will have the opportunity to learn new skills and acquire new knowledge that can be applied to grow into new positions with higher pay. Furthermore, you can grow your career with Great Northern through advancement opportunities available at our facilities both locally and nationally.

Expectation

To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.

Link to Recruiting website

https://greatnortherncorp.com/why-work-at-great-northern-packaging-oshkosh/

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Great Northern is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.