Customer Service (7 days per month)

Melaleuca Inc.; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Open-door policy

Family-like culture

Job summary

Melaleuca Inc. seeks a professional customer service associate to handle calls, process orders, and provide product information. The role emphasizes delivering why we delight customers and increasing order size through suggestive selling.

Strong communication, accuracy, and the ability to work under pressure are essential. Ideal candidates can type quickly, manage routine enrollments, and navigate multiple systems while maintaining high service standards.

Qualifications

• Typing 30 wpm required.
• 10-key by touch required.
• Strong written and verbal communication skills.
• Able to analyze problems and route customers appropriately.
• Independent and professional work style.
• Ability to work under stress and maintain accuracy.
• Excellent phone etiquette and listening skills.
• Attention to detail in order entry and documentation.

Responsibilities

• Analyze customer situations and determine the appropriate department to transfer to.
• Take telephone orders accurately and input into the computer system.
• Inform customers about new products, sales aids and monthly specials.
• Perform suggestive selling by recommending additional products or services.
• Complete various order forms accurately and completely.
• Enroll new customers by verifying information over the phone.
• Perform other duties as assigned or needed.

Skills

Typing 30 wpm

10-key by touch

Communication skills

Problem analysis

Independence

Stress tolerance

Phone etiquette

Attention to detail

Tools

Computer basics

Job description

Company Profile

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

Overview

Answers calls in a professional and courteous manner with a goal of having the customer feeling "delighted". Give a World- Class customer experience. Increase average order size using effective up-selling techniques. Urgently answers calls during times that customers are in queue such that no customer waits more than 20 seconds.

Responsibilities

Essential

• Analyzes customer situations and determines which department the customer needs to speak with in order to serve them the best (i.e., Product Information line, Services Support, Customer Assistance, Marketing Support, Field Support).
• Receives telephone orders by accurately and courteously interfacing with customers and entering orders correctly by operating a computer terminal, etc.
• Offers information on new products, sales aids and monthly product specials.
• Performs suggestive sales by recommending additional products or services.
• Completes various order forms completely and accurately.
• Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.

Additional

• Performs other duties as assigned or needed.

Qualifications

Essential

• Quality Scores that meet established standards
• 10 key by touch.
• Typing 30 wpm.
• Ability to analyze problems.
• Ability to work independently and professionally.
• Written and verbal communication skills.
• Ability to work under stress.
• Sit with intermittent walking.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
• Communicate (hearing & speech) with individuals in person and by phone.
• Visually read reports, computer screen, etc.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.

Additional

• Computer experience helpful.
• Previous Sales experience helpful.

Why Melaleuca

Great culture

you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis—it feels more like a family than a multi-national corporation.