Customer Service

Express Employment Professionals - Cincinnati East; Weatherford (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a friendly and dependable Customer Service Representative to join the warehouse team supporting our online boutique in Weatherford, TX. This full-time role focuses on delivering a smooth, positive customer experience from start to finish.

You will answer calls, emails, and chats, provide accurate product and policy information, assist with orders and returns, and update customer records.

Qualifications

• Excellent communication and problem-solving abilities.
• Basic computer proficiency including email and data entry.
• Tech-savvy with ability to learn new systems.
• Customer service experience preferred but not required.
• Maintains a positive attitude and stays calm under pressure.
• Strong multitasking in a fast-paced environment.

Responsibilities

• Answer incoming calls, emails, or chats from customers.
• Provide accurate information about products, services, or policies.
• Assist with order placement, returns, and account updates.
• Resolve customer issues with patience and professionalism.
• Document interactions and update customer records.
• Work closely with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Data entry

Tech savvy

Customer service

Positivity

Multitasking

Calm under pressure

Job description

Job Type: Full-Time

Industry: Fashion

Hours:8:30 am-5 pm

Position Overview: We’re looking for a friendly and dependable Customer Service Representative to join our fast paced team in the warehouse that supports or online boutique. This role involves helping customers with questions, concerns, and orders—making sure they have a smooth and positive experience from start to finish.

Key Responsibilities

• Answer incoming calls, emails, or chats from customers

• Provide accurate information about products, services, or policies

• Assist with order placement, returns, and account updates

• Resolve customer issues with patience and professionalism

• Document interactions and update customer records

• Work closely with other departments to ensure customer satisfaction

Qualifications

• Strong communication and problem-solving skills

• Basic computer proficiency (email, data entry, etc.)

• Tech-savvy

• Previous customer service experience preferred but not required

• Positive attitude and ability to stay calm under pressure

• Multi-tasking

• Thrives in a fast paced environment