Customer Service

Achieve; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading digital personal finance company is seeking a Member Services Representative to provide empathetic support to everyday people. You will be responsible for onboarding new accounts, answering inquiries, and guiding members through their financial journey. This role allows for career growth and can be entirely work-from-home. Ideal candidates should have customer service experience and strong communication skills. The company offers competitive pay and several employee benefits, promoting diversity and well-being.

Benefits

401(k) with employer match

Medical, dental, and vision insurance

Competitive vacation and sick time off

Access to wellness support

Paid education expenses

Pet care discounts

Qualifications

• Minimum of 1 year of Customer Service experience (call center or retail).
• Available for an 8-hour shift between the hours of 6am - 8pm.
• Ability to handle a high volume of inbound calls.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction.
• Listen to our members, providing empathy and solutions to their unique needs.
• Collaborate with your team to share knowledge and best practices.

Skills

Customer Service experience

Strong communication skills

People-focused approach

Education

High school diploma or equivalent

Job description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member’s financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.

This position is 100% work‑from‑home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month!

Starting Pay

• Starting Pay: $18.00/hr
• Start Date: March 30th, 2026
• Monday‑Friday schedules available
• 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)

What you’ll do

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Qualifications

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift between the hours of 6am - 8pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Additional Information

• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future

At Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and work‑from‑home roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work‑from‑home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well‑being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.