Customer Service

MA Labs; San Jose (CA); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

Hourly Pay Rate

Annual Company Bonus Program

Health Insurance (medical, dental, etc

Paid Holidays and Paid Sick Leave

401(k) Program

Employee Discounts

Employee Appreciation Events

Job summary

MA Labs, based in San Jose, CA, is seeking a Customer Service/RMA coordinator to manage product returns, analyze failures, and maintain top-tier customer service. You will collaborate with internal teams to ensure smooth RMA processes and timely resolutions.

The ideal candidate holds a Bachelor’s degree with RMA/CS experience, excellent English communication, strong attention to detail, and the ability to thrive in a fast-paced environment while handling lifting up to 50 lbs.

Qualifications

• Bachelor’s degree is required.
• Related experience in RMA/Customer Service.
• Good written and verbal communication skills.
• Proficiency in English.
• Team player attitude.
• Ability to work well in a fast-paced environment with dynamic requirements and priorities.
• Attention to detail and commitment to resolving problems.
• Proficiency in MS Office (Word, Excel, Outlook) is necessary.
• Ability to lift 30–50 lbs.

Responsibilities

• Processing product returns and conducting product failure analysis
• Ensuring a high level of customer service is delivered to all customers
• Handling the day-to-day RMA Receiving activities
• Working closely with internal departments as required

Skills

Customer service

Communication skills

Team player

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

MS Office

Job description

About Us:

Founded in 1983 and headquartered in San Jose of California, Ma Labs is a leading computer product distributor. The company's product line encompasses everything in the PC, including memory modules, CPUs, storage products, motherboards, multimedia, video graphic cards, communication products, notebooks, and Microsoft products. With 6 distribution hubs, Ma Labs is able to provide just-in-time services and ships orders to customers from the nearest hub. For more information please visit our website at www.malabs.com. At Ma Labs, you can build a career with meaningful work; create a positive and lasting impact on the business; and find the support and training you need to advance your career. This position reports to the Senior Customer Service Manager. Our motto is Learn. Contribute. Grow.

Job Description

• Processing product returns and conducting product failure analysis
• Ensuring a high level of customer service is delivered to all customers
• Handling the day-to-day RMA Receiving activities
• Working closely with internal departments as required

Qualifications

• Minimum of a Bachelor’s degree
• Related experience RMA/Customer Service
• Good written and verbal communication skills
• Proficiency in English
• Team player attitude
• Ability to work well in a fast-paced environment with dynamic requirements and priorities
• Attention to detail and commitment to managing problems towards resolution
• Proficiency in MS Office such as Word, Excel, and Outlook is necessary
• Ability to lift 30 - 50 lbs

Additional Information

As a member of our team you will enjoy:

• Hourly Pay Rate
• Annual Company Bonus Program*
• Health Insurance (medical, dental, vision, other optional insurances)
• Paid Holidays and Paid Sick Leave
• 401(k) Program
• Employee Referral Program
• Employee Discounts
• Employee Appreciation Events

Our EEOC Statement:

Ma Labs welcomes and encourages diversity and inclusion in the workplace. Ma Labs is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law. Ma Labs is also committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any accommodations due to a disability, please let us know.