Customer Service

Kiss Beauty Group; Port Washington (NY); On-site; USD 26,000 - 51,000; Full time

Benefits offered by this job

Premium Medical Insurance Coverage

401(k) Savings Plan

Paid Time Off (PTO)

Paid Holidays

Annual Bonus Plan

Onsite Fitness Center

Job summary

Kiss Nail Products, Inc. is seeking a Sales Team Support and Customer Service professional to handle administrative tasks, respond to customer inquiries, and assist the Sales Team with order processing and shipping issues.

The role includes real-time order monitoring, processing inquiries via Email/Fax/Phone, and supporting Canada orders, returns, and carrier communications in a fast-paced environment.

Qualifications

• Respond to customer inquiries professionally and maintain high satisfaction.
• Assist with sales processes and order handling.
• Coordinate shipment issues and carrier communications.
• Support sales team with administrative tasks and data entry.

Responsibilities

• Respond to customer inquiries and maintain high satisfaction.
• Process sales orders and returns; adjust orders as needed.
• Track shipments and resolve carrier issues; monitor orders.
• Prepare and review monthly sales order and return reports.

Skills

Customer Service

Sales Support

Order Processing

Shipping Coordination

Job description

Job Description Summary

Sales Team Support

Carrying out administrative duties and ensuring seamless sales activities for the Sales Team.

The Customer Service Representative will provide support to the Sales Team with responding to customer inquiries in a professional manner, assisting with sales processes, and assisting with any shipping issues or delays.

Customer Service

Respond efficiently to customer inquiries and maintain high customer satisfaction

Sales Order And Return Process

Adjusting orders when inquired by Salesman or Customers. Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone). Canada orders and Grand opening order process. Checking back orders and the status of orders. Sales return order review and billing process. Online (Ivykiss.com) Inquiries/Assistance

Customer Claim Service

Reporting Shortages and Damages, processing credit or replacement orders

Carrier Claim And Shipment Tracking

Resolving shipping issues due to UPS or truck deliveries and carrier claims

Reporting

Monthly pending sales orders and sales return

Benefits

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays

Additional Workplace Offerings (subject To Change Or Eligibility.)

• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

Certification(s)

Not Applicable

The anticipated compensation range is

19.25 - 36.55 USD Hourly

Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the "Company") is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.