Customer Service

The Home Depot; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer seeks Customer Service/Sales associates in Pittsburgh. In this role, you will assess customer needs, provide assistance, and maintain stock conditions. Ideal candidates will have a focus on safety and teamwork, ensuring a safe environment while delivering excellent customer service. This position includes various responsibilities and requires strong communication skills. Join a dedicated team and contribute to a positive shopping experience.

Qualifications

• Ability to provide fast and friendly service.
• Skills to assess customer needs and provide assistance.
• Knowledge of safety policies and standards.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain the in-stock condition of assigned areas.
• Work safely and follow all safety policies.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.