Customer Service

Alltex Staffing & Personnel; Pasadena (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing agency in Pasadena is looking for a Customer Service Representative to assist customers through phone and email interactions. The role includes managing quotes and processing orders while delivering excellent service. Ideal candidates should be organized, detail-oriented, and possess strong communication skills, with at least a high school diploma. Experience in customer service is preferred, and familiarity with MRP and CRM systems is beneficial. This is a full-time position with a Monday-Friday schedule.

Qualifications

• 12 years of customer service experience preferred.
• Fast, accurate, and detail-oriented work.
• Professional demeanor in all customer interactions.

Responsibilities

• Interface with customers regarding orders via phone or email.
• Respond promptly to all inquiries, including quotes and order status.
• Maintain records of customer interactions and follow up as needed.

Skills

Highly organized

Customer service

Verbal communication

Written communication

Data entry

Attention to detail

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

MRP systems

CRM systems

Job description

All Tex Personnel Inc. Job Order : Customer Service Representative FLSA Status : Non-Exempt Department : Sales Reports to : Sales Manager Schedule : Monday-Friday, 8 : 00 AM 5 : 00 PM

Position Summary

Interact with customers via phone and email to provide and process information in response to inquiries, concerns, and requests about products and services. Responsible for entering quotes, processing orders, and assisting customers with order status.

Role Qualifications

• Highly organized and detail-oriented, with strong follow-through on tasks and requests
• Demonstrated ability to process customer requests quickly and accurately
• Eagerness to learn, take direction, and continuously develop new skills
• Proven ability to deliver exceptional customer service through both email and phone communication
• Skilled at managing multiple priorities in a dynamic, fast-paced environment
• Excellent communication skills, with the ability to listen actively and convey information clearly
• Strong interpersonal skills and a collaborative attitude toward team success
• Reliable, punctual, and committed to a strong work ethic and consistent attendance

Primary Responsibilities

• Interface with customers regarding expedited and regular orders via phone or email
• Respond promptly to all customer inquiries, including quotes, order status, and internal questions
• Maintain records of customer interactions and follow up as needed
• Coordinate with Production and Shipping on behalf of customers regarding order changes
• Process orders, issue quotes, and manage flagged emails in the sales inbox
• Evaluate customer requirements to ensure order accuracy
• Perform other duties as assigned

Essential Skills and Experience

• High school diploma or equivalent required; college degree preferred
• 12 years of customer service experience preferred
• Excellent verbal and written communication skills
• Strong typing and data entry skills (up to 75% of the role)
• Experience with MRP and CRM systems preferred
• Well-organized with effective time management skills
• Fast, accurate, and detail-oriented
• Professional demeanor in all customer and team interactions
• Adaptable and able to perform under pressure

Physical Demands

• Prolonged periods of sitting
• Frequent use of phone and office equipment (computers, printers, copiers, fax machines)
• Clear verbal communication required to convey information effectively

Work Environment

• Moderate noise level typical of an office setting

General Sign-Off

The employee is expected to adhere to all company policies and act as a role model in compliance with those policies.

Acknowledgment

I have read and understand the job description and expectations outlined above.