Customer Service

UGREEN GROUP LIMITED; Ontario (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

UGREEN GROUP LIMITED is seeking a customer support-oriented professional in the United States to handle buyer emails, address inquiries, and assist with post-sales issues. The role emphasizes timely responses, collaboration with Technical Support Engineers, and contributing to product improvements.

Fluency in English and strong communication are essential, along with a proactive, team-oriented mindset. The ideal candidate will quickly comprehend issues, draft clear responses, and demonstrate

Qualifications

• English proficiency as operating language.
• Strong ability to draft customer responses quickly.
• High learning agility for problem analysis.

Responsibilities

• Handle buyer email responses and address inquiries and complaints.
• Provide timely feedback on customer queries and analyze data to support product improvements.
• Assist Technical Support Engineers with post-sales product issue resolution.
• Take on additional tasks from leadership as needed.

Skills

English proficiency

Communication skills

Learning agility

Team collaboration

Job description

1. 1.Handle buyer email responses, accurately address customer inquiries and complaints, and assist Technical Support Engineers in resolving post-sales product issues.
2. 2.Timely feedback on customer queries, conduct statistical analysis, and collaborate with relevant departments to drive product optimization and upgrades.
3. 3.Regularly review work processes, continuously improve work methodologies and skills to provide more professional services, enhancing the user experience.
4. 4.Undertake additional tasks assigned by the superior leadership.

1. 1.English proficiency as a working language, with excellent communication skills when engaging with clients.
2. 2.Strong language proficiency to swiftly comprehend customer emails and promptly draft responses.
3. 3.Possess a high learning agility, adept at identifying, analyzing, and summarizing problems.
4. 4.Diligent, proactive, patient, and committed to task execution with a high sense of responsibility.
5. 5.Demonstrate effective communication skills and the ability to work harmoniously within a team environment.