Customer Service

Girling Health Care of New York; New York (NY); On-site; USD 38,000 - 56,000; Full time

Job summary

Girling Health Care of New York seeks a Customer Service Representative to join the Customer Service department, delivering exceptional support for homecare services. You will handle incoming calls, answer service questions, collect feedback, and escalate as needed.

The role emphasizes sensitivity to patient concerns, strong communication, and teamwork in a fast-paced healthcare environment. Proficiency with computer systems and a 40 WPM typing speed are preferred, with bilingual candidates

Qualifications

• 1–2 years of customer service, call center, medical office, or healthcare experience preferred.
• Home care/healthcare experience is strongly preferred.
• Strong computer skills and the ability to learn multiple systems; 40 WPM typing speed preferred.

Responsibilities

• Actively monitor all inquiry channels (email, social media, web forms, phone) and respond with timely follow-ups.
• Classify inquiries by service needs, employment inquiries, or general support; prioritize urgent matters.
• Route inquiries to the appropriate department with clear communication and smooth handoffs.
• Confirm the Start of Care (SOC) date and type of care; provide company contact number for questions.
• Document calls, concerns and follow-ups accurately in the system; maintain professionalism.
• Handle inbound/outbound calls, callbacks, ticketing, escalations, and route to the correct department.
• Collaborate with the Customer Service team and provide coverage/back-up support as needed.

Skills

Excellent communication

Problem-solving

Multitasking

Computer skills

Teamwork

Typing 40 WPM

Bilingual (Spanish/Russian preferred)

Education

High School diploma

Two years of college

Job description

Posted Tuesday, August 25, 2026 at 4:00 AM

As aCustomer Service Representative, you will join the Customer Service department in providing unparalleled customer satisfaction, helping those in need of homecare services. In this role, you will answer incoming calls, respond to service-related questions and obtain feedback, completing required documentation, and escalating calls as needed.

Customer Service Representative Qualifications:

The ideal candidate is dependable, organized, professional, and comfortable handling sensitive patient and customer concerns.

• 1. Excellent communication skills in English
• 2. Strong problem-solving and decision-making abilities
• 3. Ability to multitask and prioritize tasks effectively.
• 4. Proficient in using computer systems and software.
• 5. Ability to work well in a team environment.
• 6. Type 40 WPM

Customer Service Representative Responsibilities:

1. Proactive Inquiry Management:

• Activelymonitorall inquiry channels (email, social media, web forms, phone calls) throughout the day.
• Acknowledge each inquiry with a personalized response, ensuringtimelyfollow-ups.

2. Classifying and Prioritizing Inquiries:

• Classify inquiries based on the customer’s needs, including service requests, employment inquiries, andgeneral support.
• Prioritize urgent matters, ensuring high-priority inquiries are addressed promptly.

3. Routing Inquiries:

• Direct inquiries to theappropriate department, ensuring a smooth handoff and clear communication with the customer.

4. Delivering Personalized Customer Service:

• Confirm the Start of Care (SOC) date and the type of care needed.
• Provide the company’s contact number for any questions or concerns.
• Inform the customer of the next check-in date (2, 4, 6 weeks) and agree on the best time for follow-up.

5. Documentation and Follow-Up:

• Accurately document calls, concerns, follow-ups, and other interactions in the appropriate systems.
• Minimum of 100 outbound calls per day, focusing on patient follow-ups while maintaining quality and professionalism.

7. Call Management and Support:

• Handle inbound calls, outbound follow-ups, callbacks, ticketing, escalations, and appropriately route calls to the correct department.

8. Continuous Improvement and Team Collaboration:

• Work collaboratively with the Customer Service team and provide coverage/back-up support when needed.

Qualifications:

• Experience:1–2 years of customer service, call center, medical office, or healthcare experience preferred.
• Home care/healthcare experience is strongly preferred.
• Computer Skills:Strong computer skills and the ability to learn and navigate multiple systems. 40 WPM typing speed preferred.
• Excellent communication skills, professionalism, empathy, strong problem-solving abilities, multitasking, organization, and the ability to work effectively in a fast-paced healthcare environment.
• Bilingual candidates are preferred, especially Spanish- or Russian-speaking candidates.

Education:

• High Schol graduate or equivalent- two years of college preferred.