Customer Service

Naly's Floral Shop; Madison (WI); On-site; USD 16,531 - 24,796; Full time

Job summary

Naly's Floral Shop in Madison, WI is seeking a friendly Customer Service Representative to greet customers, assist with floral needs, and help create memorable experiences.

You will handle inquiries, resolve complaints with empathy, take orders in person or by phone with accuracy, assist with inventory, stock and organize items up to 50 lbs, and keep the shop welcoming, clean, and customer-focused to support daily operations.

Qualifications

• At least 1 year of customer service experience.
• Strong communication and interpersonal skills to connect with customers.
• Ability to handle complaints and resolve issues with empathy and tact.
• Physical capability to lift and move items up to 50 lbs.
• Team-oriented mindset and willingness to pitch in wherever needed.

Responsibilities

• Greeting customers warmly and assisting with floral needs.
• Managing customer inquiries and resolving complaints with care and professionalism.
• Handling orders, in-person and over the phone, with accuracy and attention to detail.
• Assisting with inventory management and lifting/moving items up to 50 lbs.
• Maintaining a clean, welcoming, and organized shop environment.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Empathy

Job description

Join Our Team as a Customer Service Representative at Naly's Floral Shop!

Are you passionate about helping people and creating memorable experiences? Naly's Floral Shop, located in the heart of Madison, WI, is looking for a dedicated and friendly Customer Service Representative to join our team. If you enjoy working in a vibrant, community-focused environment, we'd love to hear from you!

What You'll Do

• Greeting customers warmly and assisting with their floral needs such as anniversary, birthdays, wedding and funerals.
• Managing customer inquiries and resolving complaints with care and professionalism.
• Handling orders, both in-person and over the phone, ensuring accuracy and attention to detail.
• Assisting with inventory management, including lifting and organizing items up to 50 lbs.
• Maintaining a clean, welcoming, and organized shop environment.

What We're Looking For

• At least 1 year of customer service experience.
• Strong communication and interpersonal skills to connect with our customers.
• The ability to handle complaints and resolve issues with empathy and tact.
• Physical capability to lift and move items up to 50 lbs.
• A team-oriented mindset and a willingness to pitch in wherever needed.

Why Naly's Floral Shop?

At Naly's Floral Shop, we're more than just a flower shop - we're a community hub where customers come to celebrate life's special moments. We value kindness, professionalism, and a genuine passion for what we do. When you join our team, you'll be part of a supportive and welcoming environment where your contributions truly make a difference.