Customer Service

United WestLabs; Lufkin (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K

Paid vacation and sick time

Job summary

United WestLabs is seeking a detail-oriented Customer Service representative to join our growing team. This role focuses on delivering exceptional support related to medical and laboratory services, serving as a key resource for clients and internal teams, and ensuring accurate transmission of information.

The successful candidate will be proficient in medical terminology, comfortable with documentation, and capable of handling inquiries promptly while maintaining data accuracy and

Qualifications

• Experience in customer services or related role within medical or laboratory industry.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in record-keeping.

Responsibilities

• Serve as main contact for clients and patients, resolving inquiries about medical services.
• Coordinate with internal teams to ensure timely delivery of information.
• Document client interactions and feedback to support process improvements.

Skills

Excellent communication

Customer service

Medical terminology

Detail-oriented

Education

High school diploma or equivalent

Tools

EPIC LIS

Microsoft Office

Job description

United WestLabs partners with hospitals to manage and grow laboratory outreach programs. With decades of experience, UWL delivers turnkey solutions that improve lab efficiency, profitability, and patient service

About United WestLabs

United WestLabs partners with hospitals to manage and grow laboratory outreach programs. With decades of experience, UWL delivers turnkey solutions that improve lab efficiency, profitability, and patient service

Job Description

United WestLabs, Inc. (UWL) is seeking a detail-oriented and proactive Customer Service representative to join our growing team! The Customer Service position is crucial in ensuring that our patients and clients receive exceptional support and service related to their medical and laboratory needs. This role involves acting as a resource for clients and our internal teams, ensuring that all inquiries and issues are addressed promptly and effectively. The successful candidate will be responsible for understanding laboratory test codes, billing and result information.

The Ideal Candidate

• Can communicate complex information is a clear and concise manner
• Possesses the ability to answer calls in a polite and professional manner
• Can document detailed medical information for transmission to others in an accurate and timely manner
• Is attentive and detail oriented
• Has a growth mindset and a willingness to learn new things

Minimum Qualifications

• At least 1 year of experience in customer services or a related role within the medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft office

Preferred Qualifications

• Knowledge of medical terminology and laboratory processes.
• Previous experience in a role that required problem-solving and critical thinking skills.
• Experience with EPIC or similar LIS

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Required skills for this position include

• Strong communication and interpersonal abilities, which are essential for effectively interacting with clients and understanding their needs.
• Problem-solving skills will be utilized daily to address client inquiries and resolve issues efficiently.
• Attention to detail is crucial when maintaining records and ensuring compliance with industry regulations.

Physical Requirements

• Continuous sitting (up to 8 hrs/day)
• Simple grasping with both hands
• Continuous Typing

Benefits

• Medical, Dental and Vision
• 401K
• Paid vacation and sick time

Hours of operation and expected availability are 7:00 a.m. to 6:00 p.m. M - F