Customer Service

Laundromax; Lowell (MA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Bonus Program

Uniforms Provided

Flexible schedules

Holiday Pay

Promotions

Referral Program

Employee Discount Program

Job summary

Laundry Capital in Lowell, MA is hiring a Part-time Customer Service Associate to deliver friendly, efficient service in a busy laundromat. You’ll help customers with card use, machine selection, and wash-and-fold orders while maintaining a clean, safe store environment.

Ideal candidates have customer service or retail experience, strong communication, and the ability to stand for long periods and lift up to 35 pounds. Evening shifts and overtime may be required.

Qualifications

• Customer service or retail experience preferred.
• Ability to stand for 8+ hours and lift up to 35 pounds.
• Professional communication with customers and colleagues.

Responsibilities

• Assist customers with laundry card use, machine selection and operation, and wash-and-fold orders.
• Operate the register or point‑of‑sale system accurately.
• Maintain knowledge of products and encourage additional purchases.
• Keep retail items stocked and report inventory issues to management.
• Follow safety practices and store policies; respond to emergencies.

Skills

Customer service

Retail experience

Communication

Tools

POS system

Job description

# Customer Service Associate**Job Type:** Part-time **Work Location:** In person **Reports To:** Store Manager## About Laundry CapitalFounded in 1996 in New York, Laundry Capital operates over 90 laundromats across eleven states under two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the laundromat \"super store\" concept — large, bright, free-standing stores equipped with over 120 washers and dryers, ample folding tables, free parking, and knowledgeable, qualified staff. Laundry Capital is recognized by the industry as the \"gold standard\" for laundromat retail in the United States.## Why Work at Laundry Capital* **Stability & Growth:** Join a company with 30 years of history and a track record of steady expansion, with real opportunities to grow into shift lead, assistant manager, and store manager roles.* **Team Culture:** Work with a supportive team in a fast-paced, customer-facing environment where your contributions are visible and valued every shift.* **Flexibility:** Part-time scheduling designed to work with your life, including overnight shift options for those who prefer non-traditional hours.* **Recognition:** Be part of the brand the industry calls the \"gold standard\" of laundromat retail and help us maintain that reputation every day.* **Sales bonus.**## Job SummaryCustomer Service Associates (CSAs) report to a Store Manager and are responsible for the daily duties involved in maintaining high levels of customer service through offering a clean, safe, and friendly store.## Essential Job FunctionsOur CSAs are the face of the store and are passionate about customer service. Essential functions include:* Assisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concerns* Accurately operating the register or point-of-sale system* Maintaining thorough knowledge of products sold and their uses, and encouraging customers to purchase additional items* Ensuring retail items are neatly stocked at all times and communicating promptly with management when inventory or janitorial supplies run low* Using log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shift* Accurately and consistently using log books; selecting the right equipment for the amount of laundry; resolving customer concerns to the best of their ability; informing a supervisor of any customer complaints or claims* Adhering to all company policies and procedures, including attendance and uniform standards* Following all safety practices to prevent accidents and injuries to customers and employees* Understanding responsibilities during emergency situations such as fires, floods, and severe weather* Maintaining a safe environment inside and outside the store* Continually walking the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed## Job Requirements* Must be able to stand for up to 8+ hours per shift* Must be able to lift up to 35 pounds* Must be able to communicate with all customers and associates in a professional manner* Must work well with others and remain calm in stressful situations* Previous customer service or retail experience preferred* Ability to resolve customer issues and complaints in a timely, professional manner* Ability to perform tasks as assigned by management* Ability to work a flexible schedule, including overnight hours## **WHAT WE OFFER:*** Benefits for full-time employees* Bonus Program* Company Uniforms Provided* Competitive Wage* Employee Discount Program* Employee Assistance Program* Flexible schedules for full-time and part-time employment* Fun, Energetic Work Environment* Holiday Pay* Promotions* Referral ProgramWe are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.